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Medical Receptionist
Primary Care Management Solutions Ltd View all jobs
Posted 10 day(s) ago
Reference: E0054-26-0121CHMC
Job summary
To be responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, scanning and processing of documents, processing and filtering medical reports and letters via DOCMAN; some reception duties including greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.
To act as the central point of contact for patients letters, reports and other such documentation and ensuring the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Applicants must be able to cover either of the following shifts:
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Morning shift: 7:45 am 1:00 pm
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Afternoon shift: 1:00 pm 6:30 pm
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Candidates unable to commit to the above shift patterns will not be considered.
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Knowledge of EMIS is desirable (but not essential).
"No canvassing or recruitment agencies, please."
Main duties of the job
The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing level
About us
Chiltern House Medical Centre offers clinical services to NHS patients who need to be sure of the very highest standards. But it's how we do what we do that makes the difference. We aim to deliver a genuinely caring and thoughtful patientcentred services. From first referral through diagnosis to effective treatment we promise true professionalism. No patient will be discriminated against on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition. At the practice, patients come first
Details
Date posted
23 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
E0054-26-0121CHMC
Job locations
Chiltern House Medical Centre
Temple End
High Wycombe
Buckinghamshire
HP135DN
United Kingdom
Job description
Job responsibilities
Primary Responsibilities
a. Receive and process correspondence from hospitals, external healthcare providers, and other agencies.
b. Scan and upload documents onto the EMIS clinical system, ensuring accurate patient record management.
c. Review and appropriately allocate documents within EMIS, forwarding them to the relevant clinician for review and action.
d. Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner.
e. Photocopy and prepare documentation as required by clinicians and administrative staff.
f. Provide administrative support and cover for colleagues during periods of absence.
g. Accurately input patient information and updates into EMIS where required.
h. Manage and resolve patient queries efficiently, escalating issues where appropriate.
i. Maintain a clean, organised, and efficient working environment at all times.
j. Provide general administrative support to clinical staff as required.
k. Complete administrative tasks relating to patient results, correspondence, and clinical letters.
l. Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice.
m. Use EMIS and other digital systems effectively for patient record management, appointment scheduling, and communication within the practice.
Secondary Responsibilities
In addition to the primary responsibilities, the Medical Receptionist may also be required to:
a. Maintain and monitor the practice appointment system using EMIS.
b. Process appointment requests received in person, by telephone, and via online systems such as SystmConnect or other web-based request platforms.
c. Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible.
d. Signpost patients to the appropriate healthcare professional or service within the NHS.
e. Support practice audits and administrative reviews as directed by management.
f. Process incoming electronic communications and documents where required.
g. Scan and attach patient-related documentation accurately to patient records within EMIS.
h. Carry out opening and closing procedures in accordance with the practice rota and operational requirements.
Job description
Job responsibilities
Primary Responsibilities
a. Receive and process correspondence from hospitals, external healthcare providers, and other agencies.
b. Scan and upload documents onto the EMIS clinical system, ensuring accurate patient record management.
c. Review and appropriately allocate documents within EMIS, forwarding them to the relevant clinician for review and action.
d. Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner.
e. Photocopy and prepare documentation as required by clinicians and administrative staff.
f. Provide administrative support and cover for colleagues during periods of absence.
g. Accurately input patient information and updates into EMIS where required.
h. Manage and resolve patient queries efficiently, escalating issues where appropriate.
i. Maintain a clean, organised, and efficient working environment at all times.
j. Provide general administrative support to clinical staff as required.
k. Complete administrative tasks relating to patient results, correspondence, and clinical letters.
l. Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice.
m. Use EMIS and other digital systems effectively for patient record management, appointment scheduling, and communication within the practice.
Secondary Responsibilities
In addition to the primary responsibilities, the Medical Receptionist may also be required to:
a. Maintain and monitor the practice appointment system using EMIS.
b. Process appointment requests received in person, by telephone, and via online systems such as SystmConnect or other web-based request platforms.
c. Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible.
d. Signpost patients to the appropriate healthcare professional or service within the NHS.
e. Support practice audits and administrative reviews as directed by management.
f. Process incoming electronic communications and documents where required.
g. Scan and attach patient-related documentation accurately to patient records within EMIS.
h. Carry out opening and closing procedures in accordance with the practice rota and operational requirements.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent;
- GCSE Mathematics & English (C or above);
- AMSPAR Receptionists Qualification;
- NVQ Level 2 in Health and Social Care;
Experience
Essential
- Experience working with the general public.
Desirable
- Experience in administrative duties;
- Experience working in a health care setting;
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent;
- GCSE Mathematics & English (C or above);
- AMSPAR Receptionists Qualification;
- NVQ Level 2 in Health and Social Care;
Experience
Essential
- Experience working with the general public.
Desirable
- Experience in administrative duties;
- Experience working in a health care setting;
Employer details
Employer name
Primary Care Management Solutions Ltd
Address
Chiltern House Medical Centre
Temple End
High Wycombe
Buckinghamshire
HP135DN
United Kingdom
Employer's website
https://www.pcmsolutions.co.uk (Opens in a new tab)
Employer details
Employer name
Primary Care Management Solutions Ltd
Address
Chiltern House Medical Centre
Temple End
High Wycombe
Buckinghamshire
HP135DN
United Kingdom
Employer's website
https://www.pcmsolutions.co.uk (Opens in a new tab)