Job summary

Are you an organised, proactive, and compassionate administrator looking for a rewarding role within a dynamic NHS service?

The Southampton Mental Health Liaison Team is a PLAN-accredited service at the forefront of mental health care transformation across Hampshire and the Isle of Wight. Working within Southampton General Hospital, we provide specialist mental health assessment, support, and intervention to patients in the Emergency Department and inpatient wards, helping ensure people receive the right care when they need it most.

About the Role

As a Team Secretary, you will play a vital role in supporting the smooth running of our service. You will be the first point of contact for many enquiries, providing high-quality administrative and secretarial support to clinicians and the wider team while helping to ensure patients and partners receive an efficient and professional service.

Shift-Based Working

This role operates on a 7-day rota, including weekends and bank holidays.

Shifts cover a range of working patterns between 07:00 and 21:00

Why Join Us?

• Work alongside skilled and supportive multidisciplinary professionals.
• Contribute to a service that makes a real difference to patients experiencing mental health difficulties in an acute hospital setting.
• Join an organisation committed to innovation, development and improving patient outcomes.
• Access opportunities for learning, development and career progression within one of the largest healthcare providers in the region.

Main duties of the job

What You'll Be Doing

• Providing comprehensive administrative and secretarial support to the multidisciplinary team and senior clinicians.
• Managing telephone enquiries and referrals from hospital staff, GPs, patients, carers, partner organisations, and other healthcare providers.
• Coordinating appointments, managing diaries, and supporting clinical schedules.
• Organising and coordinating meetings, including MDTs, Best Interest Meetings, and professional meetings.
• Preparing agendas, taking accurate minutes, and distributing meeting documentation.
• Supporting the delivery of a responsive and effective service within a fast-paced hospital environment.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence