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Customer Services Assistant
Midlands Partnership NHS Foundation Trust View all jobs
Posted 10 day(s) ago
Reference: 301-AFC-26-8308021
Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
OPPD West Social Care Pathway - Customer Service Assistant - Band 2 (Agenda for Change)
0.6 part time post 22:30 hours per weekMonday 09:00am - 13:30pm
Tuesday 09:00am - 13:30pm
Wednesday 09:00am - 13:30pm
Thursday 09:00am - 13:30pm
Friday 09:00am - 13:30pm
We are looking for a highly experienced and hard-working Administrator to complement our Business Support team supporting the OPPD West Social Care Pathway.
The post holder will work as part of a Customer Service Team and work under supervision of the Business Support Officers. You will be working within a Customer Service Team providing a point of contact for the Adult Social Care Customer Service Centre, filtering telephone calls or redirecting as necessary from members of the public or other agencies
Main duties of the job
The role requires confidentiality, initiative, flexibility and capability of working under pressure and to deadlines. The role will require additional flexibility to provide ad hoc business support duties across all Adult Social Care services at times of service need.
If you have experience of working within this environment and are able to meet the demands and challenges of this important role we look forward to hearing from you.
This is a demanding post and the ability to multi-task, be flexible in your approach and learn quickly is essential
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Details
Date posted
23 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year pa
Contract
Permanent
Working pattern
Part-time
Reference number
301-AFC-26-8308021
Job locations
Cannock Chase District Offices
Cannock
WS11 1BG
United Kingdom
Job description
Job responsibilities
The Social Work Learning Academy is hosted by Midlands Partnership University NHS Foundation Trust (MPFT) and delivered in partnership with Staffordshire County Council. We are central to supporting Adult Social Care, Safeguarding, and Core Support & Improvement services across North and South Staffordshire. Our work focuses on workforce development, learning, and maintaining high standards of professional practice across both the Trust and Local Authority.
What We Offer
At MPFT, we are committed to supporting your wellbeing and career development. You will benefit from:
A comprehensive induction and ongoing support
Automatic enrolment into SWLA membership, supporting progression and career aspirations
A flexible, forward-thinking working environment with opportunities for hybrid working
A strong culture of leadership, support, and continuous improvement
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Job description
Job responsibilities
The Social Work Learning Academy is hosted by Midlands Partnership University NHS Foundation Trust (MPFT) and delivered in partnership with Staffordshire County Council. We are central to supporting Adult Social Care, Safeguarding, and Core Support & Improvement services across North and South Staffordshire. Our work focuses on workforce development, learning, and maintaining high standards of professional practice across both the Trust and Local Authority.
What We Offer
At MPFT, we are committed to supporting your wellbeing and career development. You will benefit from:
A comprehensive induction and ongoing support
Automatic enrolment into SWLA membership, supporting progression and career aspirations
A flexible, forward-thinking working environment with opportunities for hybrid working
A strong culture of leadership, support, and continuous improvement
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Person Specification
Qualifications & Training
Essential
- Good general education with English and Maths to GCSE standard or equivalent.
- IT qualification equivalent, i.e.
- NVQ Level 2 in Business Administration or equivalent qualification or equivalent knowledge gained through experience.
- Willingness to undertake training relevant to the post
Experience
Essential
- Experience of using computer-based information systems in an office environment
- Ability and experience of using IT systems including Microsoft Office and MS Teams and have accurate and competent keyboard skills
- Previous experience of working with the public both on a face-to-face basis and over the telephone
Person Specification
Qualifications & Training
Essential
- Good general education with English and Maths to GCSE standard or equivalent.
- IT qualification equivalent, i.e.
- NVQ Level 2 in Business Administration or equivalent qualification or equivalent knowledge gained through experience.
- Willingness to undertake training relevant to the post
Experience
Essential
- Experience of using computer-based information systems in an office environment
- Ability and experience of using IT systems including Microsoft Office and MS Teams and have accurate and competent keyboard skills
- Previous experience of working with the public both on a face-to-face basis and over the telephone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
Cannock Chase District Offices
Cannock
WS11 1BG
United Kingdom
Employer's website
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
Cannock Chase District Offices
Cannock
WS11 1BG
United Kingdom