Refine your search
Posted 10 day(s) ago
Reference: 220-WHT-4028-A
Job summary
This exciting new opportunity is a role within the Single Point Of Access team for our Islington Universal services. This effective team are looking for an enthusiastic and skilled team player to join.
Do you enjoy working as a team and working with children and families? Do you have administrative skills to support our amazing universal services ( health visiting and school nursing)? If so please apply. This role also includes supporting the HV and school nursing teams in clinics.
Main duties of the job
The post holder is a member of the Universal Services Single Point of Access Team (SPOC) which has a responsibility to support clinical services to manage the daily demand of referrals. The SPOC team is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals. The service aims to make effective use of resources, reduce duplication and ensure that referrals are efficiently and safely managed through the system. The post holder will ensure that any urgent needs highlighted to the appropriate clinical services. We believe that the first point of contact for our patients sets the tone for their care and therefore we aim to deliver a top-notch administrative service.
We are committed to putting patients and service users first and we are looking for dedicated professionals who share our values and our passion for delivering quality care and an excellent administrative service. The SPOC's operating hours are currently between 8 a.m. - 5 p.m. Monday to Friday, which may be subject to change in line with service expectations. The post holder may be required to alternate their shift pattern, depending on cross-cover needs.
About us
Whittington Health mission, vision and goals
We have an excellent reputation for being innovative, responsive and flexible to the changing clinical needs of the local population. We are treating more patients than ever before and are dedicated to improving services to deliver the best for our patients.Our missionHelping local people live longer, healthier lives.Our visionProvide safe, personal, co-ordinated care for the community we serve.
Our goalsWe have developed six key strategic goals to make sure we continue to support people to live longer, healthier lives.
- To secure the best possible health and wellbeing for all our community
- To integrate and coordinate care in person-centred teams
- To deliver consistent, high quality, safe services
- To support our patients and users in being active partners in their care
- To be recognised as a leader in the fields of medical and multi-professional education, and population-based clinical research
- To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population
Details
Date posted
23 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£31,554 to £33,270 a year Per Annum Including HCAS
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
220-WHT-4028-A
Job locations
Highbury Grange Health Centre
1-5 Highbury Grange
Islington
N5 2QG
United Kingdom
Job description
Job responsibilities
Please see the Job description and personal spec attached which details the four main areas of this post.
A. Operational.
B. Communication.
C. Training and Personal Development
D. Governance
Job description
Job responsibilities
Please see the Job description and personal spec attached which details the four main areas of this post.
A. Operational.
B. Communication.
C. Training and Personal Development
D. Governance
Person Specification
Education/qualifications
Essential
- Good literacy and numeracy, general education.
- Education to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
Skills and abilities
Essential
- Ability to create and structure office systems e.g. Filing, stationery and equipment ordering
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Good organisational skills
- Able to use own initiative to plan and prioritise own workload to meet deadlines
- Ability to work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing environment
- Ability to work autonomously and to Standard Operating Procedures
Knowledge and Experience
Essential
- Evidence of excellent organisational skills
- Self-motivated
- Reliable, flexible and adaptable
- Creative and innovative
- Ability to stay calm and focused
- Understanding of the need for confidentiality
- Secretarial/administrative experience in an office environment
- Experience of working with the general public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Understanding of using Rio
- Competent in the use of Microsoft office (e.g. Word, PowerPoint, Excel, and Outlook)
- Must have ability to build professional and personal credibility
- Must have ability to recognise own need for support and supervision
- Able to exercise initiative
- Self-motivated
- Work flexibly to address the needs of the service
Desirable
- Experience of working in a health care environment
Person Specification
Education/qualifications
Essential
- Good literacy and numeracy, general education.
- Education to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
Skills and abilities
Essential
- Ability to create and structure office systems e.g. Filing, stationery and equipment ordering
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Good organisational skills
- Able to use own initiative to plan and prioritise own workload to meet deadlines
- Ability to work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing environment
- Ability to work autonomously and to Standard Operating Procedures
Knowledge and Experience
Essential
- Evidence of excellent organisational skills
- Self-motivated
- Reliable, flexible and adaptable
- Creative and innovative
- Ability to stay calm and focused
- Understanding of the need for confidentiality
- Secretarial/administrative experience in an office environment
- Experience of working with the general public in a customer service role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Understanding of using Rio
- Competent in the use of Microsoft office (e.g. Word, PowerPoint, Excel, and Outlook)
- Must have ability to build professional and personal credibility
- Must have ability to recognise own need for support and supervision
- Able to exercise initiative
- Self-motivated
- Work flexibly to address the needs of the service
Desirable
- Experience of working in a health care environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Whittington Hospital NHS Trust
Address
Highbury Grange Health Centre
1-5 Highbury Grange
Islington
N5 2QG
United Kingdom
Employer's website
https://www.whittington.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Whittington Hospital NHS Trust
Address
Highbury Grange Health Centre
1-5 Highbury Grange
Islington
N5 2QG
United Kingdom
Employer's website
https://www.whittington.nhs.uk/ (Opens in a new tab)