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MSK Therapies - Booking Clerk
East Sussex Healthcare NHS Trust View all jobs
Posted 13 day(s) ago
Reference: 374-KN355-A
Job summary
We are looking for a friendly and approachable individual to work as a Booking Clerk within our Physiotherapy Administration Team.
This post will be based at Eastbourne DGH although the successful applicant will also be required to cover reception duties at our community sites at within East Sussex.
You will need to work on a shift pattern which may involve some 7:30 am starts and 5:30 pm finishes.
Main duties of the job
The role will involve supporting our reception desks across Sussex; dealing with patient and clinical queries by phone and email, and processing referrals in our Central Booking Office, ensuring the best possible care.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Details
Date posted
24 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
374-KN355-A
Job locations
Eastbourne District General Hospital
Kings Drive
Eastbourne
BN21 2UD
United Kingdom
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person Specification
Qualifications
Essential
- Good general education to GCSE Grade C or above, with English and Maths
- Typing / text processing / data entry skills to RSAII or equivalent OR Administration NVQ2 or equivalent skills
- Knowledge of Microsoft Office Packages including IT skills in excel, word processing (typing) and data entry
Desirable
- ECDL or other recognised IT qualification
- Qualification in use of Microsoft Office Packages
Experience
Essential
- Good understanding of office procedures and general clerical experience
- Must be used to working in busy environment with a variety of different people
Desirable
- Experience of Computerised Booking Systems
- Proven experience of working in a busy Reception
Skills/Knowledge/Abilities
Essential
- Excellent telephone manner and communication skills both verbally and written
- Good IT skills
- Good organisational skills
- Ability to work both in a team and unsupervised
- Good time management
- Recognition of the need for confidentiality
- Ability to understand and follow instructions
- Ability to travel across sites
Desirable
- Ability to undertake work of a repetitive nature
- Knowledge of basic medical terminology
- Prior use of eSearcher, SystmOne, EXCEL
Other
Essential
- Flexible and responsible approach towards changing work priorities
- Good health record
- Reliable work record
- Enhanced CRB disclosure clearance
- Evidence of having worked well in a team
- Evidence that personal behaviour reflects Trust Values
Person Specification
Qualifications
Essential
- Good general education to GCSE Grade C or above, with English and Maths
- Typing / text processing / data entry skills to RSAII or equivalent OR Administration NVQ2 or equivalent skills
- Knowledge of Microsoft Office Packages including IT skills in excel, word processing (typing) and data entry
Desirable
- ECDL or other recognised IT qualification
- Qualification in use of Microsoft Office Packages
Experience
Essential
- Good understanding of office procedures and general clerical experience
- Must be used to working in busy environment with a variety of different people
Desirable
- Experience of Computerised Booking Systems
- Proven experience of working in a busy Reception
Skills/Knowledge/Abilities
Essential
- Excellent telephone manner and communication skills both verbally and written
- Good IT skills
- Good organisational skills
- Ability to work both in a team and unsupervised
- Good time management
- Recognition of the need for confidentiality
- Ability to understand and follow instructions
- Ability to travel across sites
Desirable
- Ability to undertake work of a repetitive nature
- Knowledge of basic medical terminology
- Prior use of eSearcher, SystmOne, EXCEL
Other
Essential
- Flexible and responsible approach towards changing work priorities
- Good health record
- Reliable work record
- Enhanced CRB disclosure clearance
- Evidence of having worked well in a team
- Evidence that personal behaviour reflects Trust Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East Sussex Healthcare NHS Trust
Address
Eastbourne District General Hospital
Kings Drive
Eastbourne
BN21 2UD
United Kingdom
Employer's website
http://jobs.esht.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East Sussex Healthcare NHS Trust
Address
Eastbourne District General Hospital
Kings Drive
Eastbourne
BN21 2UD
United Kingdom
Employer's website
http://jobs.esht.nhs.uk/ (Opens in a new tab)