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Band 3 - Ultrasound Clerical Officer, Radiology
West Hertfordshire Teaching Hospitals NHS Trust View all jobs
Posted 9 day(s) ago
Reference: 360-C-11814
Job summary
We are looking for an enthusiastic and organised Clerical Officer to join our Ultrasound/Radiology administration team. This is a full-time post (37.5 hours per week), working 7.5 hours per day, Monday to Friday, across St Albans City Hospital and Hemel Hempstead General Hospital.
As an important member of the Radiology team, you will provide a professional, efficient and patient-focused administrative service.
We are looking for someone with excellent communication and customer service skills, who is organised, confident working in a busy environment and able to prioritise effectively.
Main duties of the job
A key responsibility is the management of radiology and ultrasound appointments, referrals, and waiting lists. This includes processing referrals, booking examinations, monitoring pathway targets, coordinating appointments with clinics, advising patients on preparation requirements, and escalating any risks to patient access or waiting time breaches.
The role requires effective liaison with clinicians, wards, transport services, and external agencies to ensure the efficient utilisation of clinical sessions and the smooth running of imaging services.
Accurate use of multiple clinical systems, including PAS, CRIS, PACS, and IEP, is essential to maintain patient records, manage imaging requests, and support timely patient care.
About us
With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance.www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and require support or guidance please [email protected] If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Details
Date posted
24 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,106 to £28,850 a year inc. HCA
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
360-C-11814
Job locations
Cross Site
Cross Site
WD18 0HB
United Kingdom
Job description
Job responsibilities
Please refer to the attached job description and person specification for a full list of duties and details about the role.
Job description
Job responsibilities
Please refer to the attached job description and person specification for a full list of duties and details about the role.
Person Specification
Education and qualifications:
Essential
- GCSE qualification (Maths, English, IT).
- NVQ3 Customer Care or equivalent experience in a customer facing environment or a willingness to work towards an NVQ3.
Knowledge:
Essential
- Competent in Microsoft Office programs.
- Understanding of information governance issues and how to manage confidential patient information and Data Protection Act.
Desirable
- Knowledge of Patient Administration Systems, e.g. CRIS, Clinicom, EPR & CERNER.
- Understanding the trust policies on equality/diversity and Health & Safety policies.
Experience:
Essential
- Experience of working in a customer orientated environment.
- Experience of working in an administrative role and office protocols and procedures.
Desirable
- Previous healthcare experience.
- Experience of handling confidential information.
Person Specification
Education and qualifications:
Essential
- GCSE qualification (Maths, English, IT).
- NVQ3 Customer Care or equivalent experience in a customer facing environment or a willingness to work towards an NVQ3.
Knowledge:
Essential
- Competent in Microsoft Office programs.
- Understanding of information governance issues and how to manage confidential patient information and Data Protection Act.
Desirable
- Knowledge of Patient Administration Systems, e.g. CRIS, Clinicom, EPR & CERNER.
- Understanding the trust policies on equality/diversity and Health & Safety policies.
Experience:
Essential
- Experience of working in a customer orientated environment.
- Experience of working in an administrative role and office protocols and procedures.
Desirable
- Previous healthcare experience.
- Experience of handling confidential information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
West Hertfordshire Teaching Hospitals NHS Trust
Address
Cross Site
Cross Site
WD18 0HB
United Kingdom
Employer's website
http://www.westhertshospitals.nhs.uk (Opens in a new tab)
Employer details
Employer name
West Hertfordshire Teaching Hospitals NHS Trust
Address
Cross Site
Cross Site
WD18 0HB
United Kingdom
Employer's website
http://www.westhertshospitals.nhs.uk (Opens in a new tab)