Job summary

A&E provides care for patients presenting with life-threatening emergencies, urgent health needs, and minor injuries from across the local community and care settings. We are seeking motivated and flexible Bank A&E Receptionist Administrators to join our busy and dynamic team on a zero-hours basis.

The role involves registering patients who self-present, are referred via NHS 111, or arrive by ambulance, ensuring accurate data entry, patient identification, and compliance with data quality standards. Bank staff will also support the department with a range of administrative duties as directed by the senior team, helping to maintain the smooth running of the service during periods of increased demand, annual leave, and staff absence.

We are looking for individuals who can work effectively in a fast-paced environment, demonstrate excellent communication skills, and provide a professional and compassionate service to patients, relatives, colleagues, and external agencies. The successful candidate will be adaptable, reliable, able to use their own initiative, and work both independently and as part of a team.

Main duties of the job

All areas of Emergency Care are currently 7 days per week, 24 hours a day. A Band 3 Emergency Department Receptionist is expected to work a combination of all shift patterns. The service areas and operating hours are subject to change based on service demand and developments.

The Urgent Treatment Centre provides fast medical treatment and advice for patients which are urgent but do not require a visit to A&E. They can also be used when you are unable to wait for an appointment with your GP.

SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. When a patient comes to hospital, an SDEC service means patients with various medical concerns can be assessed, diagnosed, treated and safely discharged home the same day, rather than being admitted. Some of these patients may need to be admitted or return the next day for further treatment.

The Units comprise of consultants working alongside Advanced Clinical Practitioners, Junior Doctors, Nurses, Emergency Department Technicians, Clinical Support Workers, and Administrative Staff.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.