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Posted 5 day(s) ago
Reference: 363-BankAdmin-Band3
Job summary
To work as part of the Musculoskeletal Team, providing an efficient, responsive and professional administrative and reception service. The postholder will support the day-to-day running of the service, including managing appointments, processing referrals, correspondence, records, enquiries and general office duties, while maintaining confidentiality and data security. The role requires excellent communication and organisational skills, the ability to work independently and as part of a team, and the confidence to liaise with patients and a wide range of healthcare professionals. The postholder will also support junior administrative staff, coordinate office cover and contribute to staff supervision, development and service improvement.
Main duties of the job
To work as part of the Musculoskeletal Team, providing an efficient, responsive and professional administrative and reception service. The postholder will support the day-to-day running of the service, including managing appointments, processing referrals, correspondence, records, enquiries and general office duties, while maintaining confidentiality and data security. The role requires excellent communication and organisational skills, the ability to work independently and as part of a team, and the confidence to liaise with patients and a wide range of healthcare professionals. The postholder will also support junior administrative staff, coordinate office cover and contribute to staff supervision, development and service improvement.
About us
To work as part of the Musculoskeletal Team, providing an efficient, responsive and professional administrative and reception service. The postholder will support the day-to-day running of the service, including managing appointments, processing referrals, correspondence, records, enquiries and general office duties, while maintaining confidentiality and data security. The role requires excellent communication and organisational skills, the ability to work independently and as part of a team, and the confidence to liaise with patients and a wide range of healthcare professionals. The postholder will also support junior administrative staff, coordinate office cover and contribute to staff supervision, development and service improvement.
Details
Date posted
28 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£14.76 to £17.73 an hour Per Hour, Inclusive
Contract
Bank
Working pattern
Flexible working
Reference number
363-BankAdmin-Band3
Job locations
9 Alie Street
London
E1 8DE
United Kingdom
Job description
Job responsibilities
To work as part of the Musculoskeletal Team, providing an efficient, responsive and professional administrative and reception service. The postholder will support the day-to-day running of the service, including managing appointments, processing referrals, correspondence, records, enquiries and general office duties, while maintaining confidentiality and data security. The role requires excellent communication and organisational skills, the ability to work independently and as part of a team, and the confidence to liaise with patients and a wide range of healthcare professionals. The postholder will also support junior administrative staff, coordinate office cover and contribute to staff supervision, development and service improvement.
Job description
Job responsibilities
To work as part of the Musculoskeletal Team, providing an efficient, responsive and professional administrative and reception service. The postholder will support the day-to-day running of the service, including managing appointments, processing referrals, correspondence, records, enquiries and general office duties, while maintaining confidentiality and data security. The role requires excellent communication and organisational skills, the ability to work independently and as part of a team, and the confidence to liaise with patients and a wide range of healthcare professionals. The postholder will also support junior administrative staff, coordinate office cover and contribute to staff supervision, development and service improvement.
Person Specification
Education/Qualification
Essential
- Educated to GCSE standard or equivalent
- Good standard of Written and Spoken English
Skills/Abilities
Essential
- Computer Literacy
- Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
- Ability to prioritise workload, and plan and organise own time effectively
- Ability to work flexibly without direct supervision and prioritise workload, and plan and organise own time effectively.
Experience
Essential
- Experience of working in an administrative capacity within a team setting.
Knowledge/ Understanding
Essential
- I.T/Administration
- Knowledge of Patient Administration systems.
Person Specification
Education/Qualification
Essential
- Educated to GCSE standard or equivalent
- Good standard of Written and Spoken English
Skills/Abilities
Essential
- Computer Literacy
- Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
- Ability to prioritise workload, and plan and organise own time effectively
- Ability to work flexibly without direct supervision and prioritise workload, and plan and organise own time effectively.
Experience
Essential
- Experience of working in an administrative capacity within a team setting.
Knowledge/ Understanding
Essential
- I.T/Administration
- Knowledge of Patient Administration systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East London NHS Foundation Trust
Address
9 Alie Street
London
E1 8DE
United Kingdom
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East London NHS Foundation Trust
Address
9 Alie Street
London
E1 8DE
United Kingdom
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)