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Posted 7 day(s) ago
Reference: A4919-26-0003
Job summary
Roselawn Surgery is looking for a Patient Care Coordinator who will be a team player with a passion to deliver care and help support the patients in our surgery, with a friendly and positive approach.
We are looking for the candidate to be able to take on reception and administrative roles covering x5 5hour shifts from Monday to Friday with opportunities for overtime.
Main duties of the job
The position requires directing and booking patients towards appropriate healthcare professionals, scanning clinical documents, monitoring patient communication via emails, letters, navigating triage systems, other admin duties and to provide general assistance to the Practice team including covering sick days and holidays. You will be given full training and development opportunities.
About us
We are a thriving practice with:
- 6 experienced GPs
- 12 dedicated administrators who keep everything running smoothly
- A diverse clinical team of 7, including clinical pharmacists, a first contact physiotherapist, GP assistant (GPA), practice nurse, healthcare assistant (HCA), child and adult mental health practitioner, social prescriber, and a health coach.
Together, we deliver holistic, patient-centred care in a collaborative and positive environment.
Details
Date posted
28 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4919-26-0003
Job locations
Roselawn Surgery
149 Malden Road
New Malden
Surrey
KT3 6AA
United Kingdom
Job description
Job responsibilities
General Reception Duties
- Greet and assist patients that come to the surgery.
- Answering appointment line, general enquiries and triage incoming calls.
- Sorting and distributing incoming mail via post and email.
- Scanning and filing patient documents on to their records.
- Processing prescription requests
- Entering patient data on medical system
- Monitoring and actioning triage requests which come in electronically
- Filing paper documents and keeping stock up to date.
- Keep updated on Protocol and Policies of the surgery.
- Work as a team to cover holidays, illness, training days
Job description
Job responsibilities
General Reception Duties
- Greet and assist patients that come to the surgery.
- Answering appointment line, general enquiries and triage incoming calls.
- Sorting and distributing incoming mail via post and email.
- Scanning and filing patient documents on to their records.
- Processing prescription requests
- Entering patient data on medical system
- Monitoring and actioning triage requests which come in electronically
- Filing paper documents and keeping stock up to date.
- Keep updated on Protocol and Policies of the surgery.
- Work as a team to cover holidays, illness, training days
Person Specification
Experience
Essential
- Confident with IT and quick learner.
- Experience in Customer Service or face to face reception work.
- Excellent Team Player, good initiative and dedicated to role.
- Good attention to detail.
Desirable
- Experience within a GP practice is preferable but not necessary.
Person Specification
Experience
Essential
- Confident with IT and quick learner.
- Experience in Customer Service or face to face reception work.
- Excellent Team Player, good initiative and dedicated to role.
- Good attention to detail.
Desirable
- Experience within a GP practice is preferable but not necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Roselawn Surgery
Address
Roselawn Surgery
149 Malden Road
New Malden
Surrey
KT3 6AA
United Kingdom
Employer's website
Employer details
Employer name
Roselawn Surgery
Address
Roselawn Surgery
149 Malden Road
New Malden
Surrey
KT3 6AA
United Kingdom