Job summary

An opportunity has arisen for a highly motivated administrator to join Therapy Services in the post of Therapy Administrator for a permanent contract for 37.5 hours per week.

Our department provides administrative assistance to a wide variety of Outpatient Therapy services including MSK Physiotherapy, Hand Therapy, Pelvic Health, Dietetics, Speech and Language Therapy, Occupational Therapy. The successful applicant will be trained and will provide cross cover across all services.

Main duties of the job

This is a front of house role involving reception duties dealing with a high volume of patients and telephone calls. The successful applicant will be working with qualified Allied Health Professionals, Therapy Assistants, Clinical and Professional Leads and their administrative colleagues.We are seeking to appoint a positive individual to work within our very fast paced service. Applicants should be able to demonstrate organisational skills, be a committed team player with the ability to prioritise their own workload and work well under pressure. Excellent interpersonal and communication skills are essential with the role requiring high levels of face-to-face and telephone communication.

You will be required to ensure that the patient experiences a smooth journey throughout their care from referral receipt to the last appointment. This role involves daily patient contact whether it is face to face, telephone, or email. You will be booking, cancelling, rescheduling and ensuring appointments are utilised to maximum capacity.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/

This role is based in the Therapies Department at North Middlesex University Hospital. You will be part of a small admin team working closely with outpatient therapists and patients. We are a friendly and supportive team looking for a self-motivated and flexible individual who is eager to develop and use their initiative.

Details

Date posted

01 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,630 to £32,346 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

391-NMUH-8073671

Job locations

North Middlesex University Hospital

Sterling Way

London

N18 1QX

United Kingdom

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Education and Trust Values

Essential

• NVQ3 or equivalent or relevant practical experience.
• Able to produce evidence of good basic education including numeracy and literacy skills

Values

Essential

• Demonstrable ability to meet Trust Values

Experience

Essential

• Managing busy workload and conflicting priorities.
• Handling confidential and sensitive information in accordance with Data Protection Act
• Excellent verbal and written communication both face to face and via telephone
• Good knowledge and proficiency with Microsoft packages to include Word, Excel, PowerPoint, Outlook

Desirable

• Experience of front of house working in high volume public service
• Understanding of NHS ethos, processes and systems
• Full range of administrative procedures, software programmes
• Able to diffuse potential conflict or aggressive situations

Skills and Abilities

Essential

• Ability to learn new software programmes
• Maintains confidentiality and observes Governance and Data protection
• Ability to work as a member of a team

Desirable

• Ability to plan, prioritise and organise a number of activities and balance conflicting demands

Personal qualities and attributes

Essential

• Able to demonstrate initiative, flexibility and self-motivation in completing tasks

Desirable

• Ability to manage distressing or emotional circumstances and awareness of when to escalate

Person Specification Education and Trust Values Essential NVQ3 or equivalent or relevant practical experience. Able to produce evidence of good basic education including numeracy and literacy skills Values Essential Demonstrable ability to meet Trust Values Experience Essential Managing busy workload and conflicting priorities. Handling confidential and sensitive information in accordance with Data Protection Act Excellent verbal and written communication both face to face and via telephone Good knowledge and proficiency with Microsoft packages to include Word, Excel, PowerPoint, Outlook Desirable Experience of front of house working in high volume public service Understanding of NHS ethos, processes and systems Full range of administrative procedures, software programmes Able to diffuse potential conflict or aggressive situations Skills and Abilities Essential Ability to learn new software programmes Maintains confidentiality and observes Governance and Data protection Ability to work as a member of a team Desirable Ability to plan, prioritise and organise a number of activities and balance conflicting demands Personal qualities and attributes Essential Able to demonstrate initiative, flexibility and self-motivation in completing tasks Desirable Ability to manage distressing or emotional circumstances and awareness of when to escalate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex University Hospital

Sterling Way

London

N18 1QX

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex University Hospital

Sterling Way

London

N18 1QX

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)