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Practice Plus Group

Quality Assurance Administrator

Practice Plus Group View all jobs

North East England
Permanent
Admin and Clerical

Posted 1 month(s) ago

Reference: 2316009

Job summary

Are you a highly organised administrator with a passion for quality, accuracy and making a real difference in healthcare? We are looking for a Quality Assurance Administrator to join our Integrated Urgent Care team, supporting the delivery of high-quality patient services across NHS 111, Clinical Assessment Services (CAS) and Out of Hours (OOH) services throughout London.

Working closely with the Regional Quality & Patient Experience Manager, you'll be at the centre of quality assurance activity, coordinating clinical audits, maintaining accurate records, analysing performance data and supporting governance processes. Your work will help ensure clinicians receive meaningful feedback and that patients continue to receive safe, effective and high-quality care.

This is an excellent opportunity for someone who enjoys working with data, managing multiple priorities and collaborating with a wide range of stakeholders. You'll have the chance to develop your analytical and reporting skills while contributing to quality improvement initiatives that have a direct impact on service delivery and patient experience.

Joining a values-driven organisation, you'll be part of a supportive team committed to treating people with respect, acting with integrity, embracing diversity and striving to do things better together.

The salary for this role is £26,500 per annum and working Five days a week 9-5. You will be based in our Stockley Park office in Uxbridge.
Main duties of the job

  • - Coordinating the administration of clinical audits, including retrieving call recordings, audit trails and supporting documentation.
  • - Maintaining accurate audit records, databases and clinician feedback files.
  • - Recording audit outcomes and monitoring completion rates to ensure compliance with audit processes.
  • - Producing weekly, monthly, quarterly and annual audit reports.
  • - Analysing audit data to identify trends, risks and opportunities for service improvement.
  • - Creating dashboards, tracking spreadsheets and management information reports.
  • - Supporting quality assurance and patient experience activities, including document control and record management.
  • - Preparing meeting packs, presentations, agendas and governance documentation.
  • - Coordinating meetings, managing diaries, taking minutes and tracking actions through to completion.
  • - Working collaboratively with Clinical Leads, auditors, managers and operational teams to support continuous improvement.
    • About us

  • - Previous experience in an administrative, governance or quality support role.
  • - Strong experience maintaining databases, spreadsheets and reporting information.
  • - Excellent Microsoft Office skills, particularly Excel, Word, Outlook and PowerPoint.
  • - Strong analytical and numerical skills, with the ability to interpret and present data clearly.
  • - Exceptional attention to detail and a commitment to accuracy.
  • - Excellent organisational and time management skills, with the ability to manage competing priorities.
  • - Confidence handling confidential and sensitive information in line with GDPR requirements.
  • - Strong communication skills and the ability to build effective relationships with a variety of stakeholders.
  • - The ability to work independently while contributing positively to a wider team.
  • - Experience within clinical audit, healthcare administration, quality assurance, governance or NHS services would be advantageous.
    • Details
    Date posted

    02 September 2026

    Pay scheme

    Other

    Salary

    £26,500 a year £26,500

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    14303

    Job locations

    3 Roundwood Avenue

    Uxbridge

    UB111AF

    United Kingdom


    Job description
    Job responsibilities

    Are you a highly organised administrator with a passion for quality, accuracy and making a real difference in healthcare? We are looking for a Quality Assurance Administrator to join our Integrated Urgent Care team, supporting the delivery of high-quality patient services across NHS 111, Clinical Assessment Services (CAS) and Out of Hours (OOH) services throughout London.

    Working closely with the Regional Quality & Patient Experience Manager, you'll be at the centre of quality assurance activity, coordinating clinical audits, maintaining accurate records, analysing performance data and supporting governance processes. Your work will help ensure clinicians receive meaningful feedback and that patients continue to receive safe, effective and high-quality care.

    This is an excellent opportunity for someone who enjoys working with data, managing multiple priorities and collaborating with a wide range of stakeholders. You'll have the chance to develop your analytical and reporting skills while contributing to quality improvement initiatives that have a direct impact on service delivery and patient experience.

    Joining a values-driven organisation, you'll be part of a supportive team committed to treating people with respect, acting with integrity, embracing diversity and striving to do things better together.

    The salary for this role is £26,500 per annum and working Five days a week 9-5. You will be based in our Stockley Park office in Uxbridge.
    Job description
    Job responsibilities

    Are you a highly organised administrator with a passion for quality, accuracy and making a real difference in healthcare? We are looking for a Quality Assurance Administrator to join our Integrated Urgent Care team, supporting the delivery of high-quality patient services across NHS 111, Clinical Assessment Services (CAS) and Out of Hours (OOH) services throughout London.

    Working closely with the Regional Quality & Patient Experience Manager, you'll be at the centre of quality assurance activity, coordinating clinical audits, maintaining accurate records, analysing performance data and supporting governance processes. Your work will help ensure clinicians receive meaningful feedback and that patients continue to receive safe, effective and high-quality care.

    This is an excellent opportunity for someone who enjoys working with data, managing multiple priorities and collaborating with a wide range of stakeholders. You'll have the chance to develop your analytical and reporting skills while contributing to quality improvement initiatives that have a direct impact on service delivery and patient experience.

    Joining a values-driven organisation, you'll be part of a supportive team committed to treating people with respect, acting with integrity, embracing diversity and striving to do things better together.

    The salary for this role is £26,500 per annum and working Five days a week 9-5. You will be based in our Stockley Park office in Uxbridge.
    Person Specification
    Qualifications
    Essential
    • Please review the JD for further information
    Desirable
    • Please review the JD for further information
    Experience
    Essential
    • Please review the JD for further information
    Desirable
    • Please review the JD for further information
    Additional Criteria
    Essential
    • Please review the JD for further information
    Desirable
    • Please review the JD for further information
    Person Specification
    Qualifications
    Essential
    • Please review the JD for further information
    Desirable
    • Please review the JD for further information
    Experience
    Essential
    • Please review the JD for further information
    Desirable
    • Please review the JD for further information
    Additional Criteria
    Essential
    • Please review the JD for further information
    Desirable
    • Please review the JD for further information
    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    UK Registration

    Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

    Additional information
    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    UK Registration

    Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

    Employer details
    Employer name

    Practice Plus Group

    Address

    3 Roundwood Avenue

    Uxbridge

    UB111AF

    United Kingdom


    Employer's website

    https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

    Employer details
    Employer name

    Practice Plus Group

    Address

    3 Roundwood Avenue

    Uxbridge

    UB111AF

    United Kingdom


    Employer's website

    https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)