Job summary

We are seeking to recruit an enthusiastic and flexible Administrator, to join our fantastic team at Howard House Surgery in Felixstowe,with the primary focus on the role within Secretarial administration and prescriptions administration supporting with referrals and prescription requests. We are part of Suffolk Primary Care, which is a group of GP practices delivering patient care across Suffolk.

The vacancy is for 3 days a week; however, this may be negotiable for the right candidate. Flexibility is crucial to accommodate training, holidays and occasional sickness.

Howard House Surgery supports in excess of 8500 patients from a diverse range of backgrounds. We have an established team with a strong focus on customer service and on developing staff in order to deliver excellent standards of patient care.

We use SystmOne and askmyGP to facilitate effective and efficient ways of working.

You should be able to work calmly and professionally as part of a team, with the ability to multi-task. A strong command of written and spoken English with an excellent telephone manner is a must. Good time management skills and the ability to follow protocols and or instruction and attention to detail is essential.

We offer a competitive salary along with other employee benefits, and the opportunity to join the NHS pension scheme.

Main duties of the job

The main responsibilities of the post holder will be to ensure timely, accurate and consistent completions of referrals to secondary care, as well as accurately completing prescription requests and sending these to the appropriate pharmacy's.

Working as part of a team, the post holder will be responsible for working closely with clinicians to gain the appropriate information to complete referrals and ensuring repeat medications are kept up to date and safely prescribed.

They are accountable to the Administration Lead and Practice Operations Manager.

About us

Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.

We are committed to equal employment opportunities and encourage applications from all qualified individuals.

Benefits of Working with SPC

NHS Pension Scheme:

• Defined benefits scheme
• Life insurance
• Family benefits, including adult dependents & children's pensions
• Ill health benefits

• 23.7% employer contribution

Electric Car Salary Sacrifice Scheme:

• Low monthly payments, no deposit, no credit check
• Fully comprehensive insurance, servicing, tyres & breakdown cover
• Up to £2,000 annual SPC contribution (subject to conditions)

Flexible Working Arrangements:

GP remote working options to accommodate personal commitments

Additional Benefits:

• Eye care vouchers
• Health service discounts, including a complimentary Blue Light Card for new starters
• Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
• Enhanced maternity & paternity terms
• High street discounts via our online portal
• Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships

At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.

Details

Date posted

02 September 2026

Pay scheme

Other

Salary

£12.89 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A5843-26-0008

Job locations

Howard House Surgery

31 Orwell Road

Felixstowe

Suffolk

IP11 7DD

United Kingdom

Job description

Job responsibilities

Patient Administration

Appointment management

Results filing

OOH and 111 reports filing and actions

SystmOne tasks

Online consultation tasks and associated actions

Managing clinical correspondence, scanning & document management

Shared email inboxes

Care home administration

Notes summarising

Long term condition management

Patient recalls

Vaccine clinic administration

Other clinic administration (LARC, minor surgery etc.)

Prescription management

Interpreting service bookings

Medical Records Administration

Patient registrations

New patient checks

Deduction requests

Arrival of notes

GP2GP transfers

Sending of notes

Deceased patient administration

Clinical Correspondence & Reports

Referrals (DXS)

Medical reports, insurance requests

Subject access requests

Practice Administration

Procurement and stock ordering

Facilities and premises administration

Meeting support and minute taking

Rota support and locum booking administration

CQC compliance and audit support

Enhanced services and contractual claims and reporting

Job description Job responsibilities Patient Administration Appointment management Results filing OOH and 111 reports filing and actions SystmOne tasks Online consultation tasks and associated actions Managing clinical correspondence, scanning & document management Shared email inboxes Care home administration Notes summarising Long term condition management Patient recalls Vaccine clinic administration Other clinic administration (LARC, minor surgery etc.) Prescription management Interpreting service bookingsMedical Records Administration Patient registrations New patient checks Deduction requests Arrival of notes GP2GP transfers Sending of notes Deceased patient administrationClinical Correspondence & Reports Referrals (DXS) Medical reports, insurance requests Subject access requestsPractice Administration Procurement and stock ordering Facilities and premises administration Meeting support and minute taking Rota support and locum booking administration CQC compliance and audit support Enhanced services and contractual claims and reporting

Person Specification

Experience

Essential

• Customer Care experience both face to face and over the phone

Desirable

• Experience working in primary care

Qualifications

Essential

• Basic literacy and numeracy skills
• General education
• Willingness to undertake training where required

Knowledge and skills

Essential

• IT literate
• Sound keyboard and computer skills including use of Microsoft Office, nhs.net email.
• Ability to operate office equipment, telephones, photocopiers, scanners
• Excellent attention to detail and ability to check and re-check work to ensure high levels of accuracy
• Ability to work on repetitive and regular tasks
• Ability to work under pressure and to tight deadlines
• Ability to adapt to fast pace environment, and cope with high volumes of workload
• Problem solving skills
• Ability to escalate problems/issues as required

Desirable

• Understanding of SystmOne
• Knowledge of or experience of medical terminology

Person Specification Experience Essential Customer Care experience both face to face and over the phone Desirable Experience working in primary care Qualifications Essential Basic literacy and numeracy skills General education Willingness to undertake training where required Knowledge and skills Essential IT literate Sound keyboard and computer skills including use of Microsoft Office, nhs.net email. Ability to operate office equipment, telephones, photocopiers, scanners Excellent attention to detail and ability to check and re-check work to ensure high levels of accuracy Ability to work on repetitive and regular tasks Ability to work under pressure and to tight deadlines Ability to adapt to fast pace environment, and cope with high volumes of workload Problem solving skills Ability to escalate problems/issues as required Desirable Understanding of SystmOne Knowledge of or experience of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Howard House Surgery

Address

Howard House Surgery

31 Orwell Road

Felixstowe

Suffolk

IP11 7DD

United Kingdom

Employer's website

https://suffolkprimarycare.uk/howard-house-surgery/ (Opens in a new tab)

Employer details

Employer name

Howard House Surgery

Address

Howard House Surgery

31 Orwell Road

Felixstowe

Suffolk

IP11 7DD

United Kingdom

Employer's website

https://suffolkprimarycare.uk/howard-house-surgery/ (Opens in a new tab)