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Posted 1 month(s) ago
Reference: 2316381
Job summary
We are looking for a friendly, compassionate and organised Care Navigator to join our GP practice team.
You will be a key point of contact for patients, helping them access the most appropriate healthcare professional or service. Duties will include booking and coordinating appointments, signposting patients to NHS and community services, updating patient records and working closely with clinical and administrative colleagues.
The ideal candidate will have excellent communication and organisational skills, a caring and professional approach, and the ability to work well in a busy environment. Previous healthcare or GP practice experience is desirable but not essential.
Main duties of the job
You will support patients as a first point of contact, helping them access the most appropriate healthcare services and appointments. You will work closely with the practice team to ensure patients receive a helpful, efficient and welcoming service.
About us
We are a friendly and supportive GP practice committed to providing high-quality, patient-centred care to our local community. Our team works closely together in a welcoming and respectful environment, where everyone is valued and encouraged to contribute.
We offer a supportive workplace with opportunities to learn, develop and build a rewarding career while making a positive difference to our patients.
Details
Date posted
02 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
B0437-26-0001
Job locations
Core Care Family Practice
Cromwell Primary Care Centre
Cromwell Road
Grimsby
DN31 2BH
United Kingdom
Job description
Job responsibilities
Job Summary
The Care Navigator is a key member of the GP practice team, responsible for helping patients access the most appropriate services for their needs. They support patient flow by directing requests to the right clinician or service within the practice, PCN, or external organisations.
Key ResponsibilitiesAct as first point of contact for patients (phone, face-to-face, online)
Triage patient requests and direct to appropriate clinician or service
Support appointment booking and manage patient queries
Signpost to NHS and community services
Work with GPs and multidisciplinary team to support care pathways
Maintain accurate patient records using clinical systems (EMIS/SystmOne)
Ensure GDPR and confidentiality compliance
Support practice demand management and patient engagement
Skills and ExperienceStrong communication and customer service skills
Ability to handle sensitive conversations with empathy
Good IT skills (clinical systems desirable)
Ability to prioritise workload in a busy environment
Understanding of NHS pathways desirable
Experience in GP practice or healthcare setting desirable
Personal AttributesPatient-focused and compassionate
Calm under pressure
Professional and reliable
Team player
Committed to confidentiality and safeguarding
Purpose of the RoleTo ensure patients receive the right care from the right professional at the right time, improving access to GP services and supporting efficient use of NHS resources.
Job description
Job responsibilities
Job Summary
The Care Navigator is a key member of the GP practice team, responsible for helping patients access the most appropriate services for their needs. They support patient flow by directing requests to the right clinician or service within the practice, PCN, or external organisations.
Key ResponsibilitiesAct as first point of contact for patients (phone, face-to-face, online)
Triage patient requests and direct to appropriate clinician or service
Support appointment booking and manage patient queries
Signpost to NHS and community services
Work with GPs and multidisciplinary team to support care pathways
Maintain accurate patient records using clinical systems (EMIS/SystmOne)
Ensure GDPR and confidentiality compliance
Support practice demand management and patient engagement
Skills and ExperienceStrong communication and customer service skills
Ability to handle sensitive conversations with empathy
Good IT skills (clinical systems desirable)
Ability to prioritise workload in a busy environment
Understanding of NHS pathways desirable
Experience in GP practice or healthcare setting desirable
Personal AttributesPatient-focused and compassionate
Calm under pressure
Professional and reliable
Team player
Committed to confidentiality and safeguarding
Purpose of the RoleTo ensure patients receive the right care from the right professional at the right time, improving access to GP services and supporting efficient use of NHS resources.
Person Specification
Qualifications
Essential
- Maths and English grade A - C or equivalent
Desirable
- NVQ Level 3
Experience
Essential
- Excellent communication and interpersonal skills
- Friendly, caring and professional approach
- Good organisational and time-management skills
- Ability to work effectively as part of a team
- Good IT and computer skills
- Ability to work calmly in a busy environment
- Commitment to patient confidentiality and high-quality service
Desirable
- Previous experience in a GP practice, NHS, healthcare or customer service environment
- Knowledge of local NHS and community services
- Experience using clinical or appointment-booking systems (Systmone)
Person Specification
Qualifications
Essential
- Maths and English grade A - C or equivalent
Desirable
- NVQ Level 3
Experience
Essential
- Excellent communication and interpersonal skills
- Friendly, caring and professional approach
- Good organisational and time-management skills
- Ability to work effectively as part of a team
- Good IT and computer skills
- Ability to work calmly in a busy environment
- Commitment to patient confidentiality and high-quality service
Desirable
- Previous experience in a GP practice, NHS, healthcare or customer service environment
- Knowledge of local NHS and community services
- Experience using clinical or appointment-booking systems (Systmone)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Core Care Links Ltd
Address
Core Care Family Practice
Cromwell Primary Care Centre
Cromwell Road
Grimsby
DN31 2BH
United Kingdom
Employer's website
Employer details
Employer name
Core Care Links Ltd
Address
Core Care Family Practice
Cromwell Primary Care Centre
Cromwell Road
Grimsby
DN31 2BH
United Kingdom