Job summary

Come and work in our Children and Young Peoples administration team providing quality administrative services to clinician across multiple services. You will be delivering a diverse range of secretarial and administrative tasks, working alongside a team of experienced and knowledgeable staff to ensure a high standard of service is delivered for patients, parents and clinicians. This post covers our services across the county and offers the opportunity to learn and enhance your skill set due to the diversity of the role.You will be responsible for supporting patients from referral through to treatment by scheduling and managing appointments, monitoring patient pathways, responding to enquiries, and ensuring all information is communicated accurately and promptly. You will help maintain high standards of patient experience while supporting performance targets such as Referral to Treatment (RTT), 18 week waits.

Main duties of the job

• Manage waiting lists to ensure timely access to appointments
• Schedule, monitor, and manage appointments
• Provide patients with accurate and timely information regarding appointments. Respond to patient enquiries and assist with appointment rescheduling or cancellations when required.
• Maintain effective communication between patients, and clinical teams.
• Record, update, and report patient and performance data using Trust information systems.
• Proficient in audio typing and transcribing reports and meeting minutes
• Identify and escalate operational issues to line management.
• Support service performance by meeting reporting deadlines and highlighting potential breaches or concerns.
• Ensure compliance with Trust policies, and Service Standard Operation Procedures

About us

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Details

Date posted

02 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

357-LN-542-26-A

Job locations

Countywide posts. Base to be confirmed at interview

Countywide Lincolnshire

LN5 7JH

United Kingdom

Job description

Job responsibilities

See the job description that has been attached to this advert which includes the person specification

Job description Job responsibilities See the job description that has been attached to this advert which includes the person specification

Person Specification

Qualifications

Essential

• Level 3 vocational qualification in relevant subject or equivalent
• Level 3 Word processing or typing qualification or equivalent

Skills

Essential

• Excellent written and verbal communication skills
• Able to prioritise workload and deliver against agreed national and local KPIs
• Excellent organisational skills - able to manage busy workload, prioritise work and have a good attention to detail
• Problem solving - ability to respond to problems and identify solutions
• Ability to establish and maintain working relationships at all levels internally and externally
• Excellent written and verbal communication skills - ability to liaise with staff and members of the public at all levels
• Adaptable and flexible approach to work

Knowledge

Essential

• Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary
• Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook

Desirable

• Knowledge of medical terminology

Experience

Essential

• Experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures
• Management of records and information in an office environment.
• Previous experience of working in a customer focused environment
• Previous experience of working towards targets/deadlines
• Previous experience of validating data against reports.
• Previous experience of audio typing and transcribing of meeting minutes

Desirable

• Previous experience in using SysmOne
• Previous NHS experience

Specifif Requirements

Essential

• Evidence of working in an office environment where frequent interruptions may cause distraction
• Ability to travel countywide as required

Desirable

• Enjoys working in a multi-disciplinary team

Personal Qualities

Essential

• Ability to work in line with and role model Group values

Person Specification Qualifications Essential Level 3 vocational qualification in relevant subject or equivalent Level 3 Word processing or typing qualification or equivalent Skills Essential Excellent written and verbal communication skills Able to prioritise workload and deliver against agreed national and local KPIs Excellent organisational skills - able to manage busy workload, prioritise work and have a good attention to detail Problem solving - ability to respond to problems and identify solutions Ability to establish and maintain working relationships at all levels internally and externally Excellent written and verbal communication skills - ability to liaise with staff and members of the public at all levels Adaptable and flexible approach to work Knowledge Essential Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook Desirable Knowledge of medical terminology Experience Essential Experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures Management of records and information in an office environment. Previous experience of working in a customer focused environment Previous experience of working towards targets/deadlines Previous experience of validating data against reports. Previous experience of audio typing and transcribing of meeting minutes Desirable Previous experience in using SysmOne Previous NHS experience Specifif Requirements Essential Evidence of working in an office environment where frequent interruptions may cause distraction Ability to travel countywide as required Desirable Enjoys working in a multi-disciplinary team Personal Qualities Essential Ability to work in line with and role model Group values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Countywide posts. Base to be confirmed at interview

Countywide Lincolnshire

LN5 7JH

United Kingdom

Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Countywide posts. Base to be confirmed at interview

Countywide Lincolnshire

LN5 7JH

United Kingdom

Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)