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University Hospitals Birmingham NHS Foundation Trust

Band 3 Medical Secretary - Ophthalmology

University Hospitals Birmingham NHS Foundation Trust View all jobs

North East England
Permanent
Medical Specialist
GBP 25,760 - 27,476 per year

Posted 1 month(s) ago

Reference: 2316577

Job summary

The Ophthalmology service is looking to recruit a highly motivated, reliable, and focused administrative support worker to join our welcoming team. We are a creative and innovative team working in a large multi-disciplined service, therefore require someone who is flexible to change and adaptable to the pressures of changing priorities and urgent tasks. A proactive approach, good judgement, initiative and critical thinking skills are crucial to managing this diverse and demanding role.

Main duties of the job

Ensuring patient results are reported, communicating the results to GPs/patients efficiently. Undertaking any actions required based on clinical outcomes i.e. request an outpatient appointment, ensure patients are put on the waiting list, update the open clocks etc. Ensuring 10-day turnaround targets are met when communicating outpatient, diagnostic, elective and general letters to General Practitioners and patients. Liaising with care professionals from all services in UHB and wider NHS trusts. Having phone conversations with patients, demonstrating an empathic and supportive approach to all queries and requests as well as communicating clear guidance of what the patient should expect regarding next steps. Prioritising tasks and duties to provide an efficient and effective service at all times. Liaising with ophthalmology secretarial team and wider administrative team to support team initiatives and service delivery.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details
Date posted

02 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

304-1103374

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

United Kingdom


Job description
Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description
Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification
Qualifications
Essential
  • *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
  • *Business Administration NVQ level 3 or equivalent experience in a clerical environment
Desirable
  • *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience
Essential
  • *Experience of dealing with the Public/Customer service experience
  • *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • *Experience of using IT systems
Desirable
  • *Experience of working in a busy environment
  • *Experience of working in Healthcare
Additional Criteria
Essential
  • *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • *Good keyboard / IT skills
  • *Good organisation skills and ability to multitask
  • *Good time management skills
  • *Ability to deal professionally with enquiries from staff
  • *Ability to problem solve
  • *Understand confidentiality and apply the principles
  • *Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • *Ability to deal with stressful situations and sensitive
  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Good inter-personal and communication skills.
  • *Good organisational skills
  • *Team Player
  • *Conscientious
  • *Demonstrates reliability, motivation and commitment
  • *Ability to travel to multiple sites
Desirable
  • *Ability to work under pressure and deal with stressful situations
Person Specification
Qualifications
Essential
  • *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
  • *Business Administration NVQ level 3 or equivalent experience in a clerical environment
Desirable
  • *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience
Essential
  • *Experience of dealing with the Public/Customer service experience
  • *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • *Experience of using IT systems
Desirable
  • *Experience of working in a busy environment
  • *Experience of working in Healthcare
Additional Criteria
Essential
  • *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • *Good keyboard / IT skills
  • *Good organisation skills and ability to multitask
  • *Good time management skills
  • *Ability to deal professionally with enquiries from staff
  • *Ability to problem solve
  • *Understand confidentiality and apply the principles
  • *Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • *Ability to deal with stressful situations and sensitive
  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Good inter-personal and communication skills.
  • *Good organisational skills
  • *Team Player
  • *Conscientious
  • *Demonstrates reliability, motivation and commitment
  • *Ability to travel to multiple sites
Desirable
  • *Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

United Kingdom


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details
Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

United Kingdom


Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)