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Business Support Officer
North London NHS Foundation Trust View all jobs
Posted 28 day(s) ago
Reference: 2321441
Job summary
Although the recruiting Trust is North London NHS Foundation Trust, this post is based in Birmingham and there is no expectation for successful candidate to be travelling to Trust sites in London on a regular basis.
This is a unique opportunity to do something different and join the CCS Central Hub, based in the West Midlands. An exciting job opportunity has arisen to join our newly commissioned Counter Terrorism Clinical Consultancy Service (CTCCS). This is a joint team with Counter Terrorism Policing and the NHS.
The Counter Terrorism Clinical Consultancy Service (CTCSS) is a joint NHS and Police Mental Health Team which facilitates information sharing with local mental health services for individuals who have come to the attention of Counter Terrorism Policing and who are thought to either present a risk of serious harm or have safeguarding, welfare or treatment needs in the context of mental disorder.
The aim of the team is to work with counter-terrorism officers in assessing and managing the risks posed by individuals with severe mental illness through advice, consultation, and detailed formulations to aid understanding.
Main duties of the job
- To provide high-quality business support with regular liaison with various external and internal stakeholders, working with them to ensure effective and efficient time management.
- Coordinate the regular internal and external schedule of meeting which ensure contract monitoring, operational and performance monitoring, maintaining clinical governance and any other meetings that take place on a regular basis within the service to ensure it meets its statutory obligations and delivers high quality, safe and effective services.
- The post holder will be a key member of the business support and admin team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support a portfolio of projects, services, and initiatives related to quality and clinical governance.
- Contribute to and circulate regular communications to both external and internal stakeholders.
- To maintain effective professional relationships with very senior staff, both internally and externally; this will involve dealing with highly confidential and sensitive information.
- The post holder will use highly developed analytical, organisational and communication skills and work on their own initiative to efficiently prioritise work and meet deadlines, as the service requires.
- To undertake and manage a variety of different workstreams and projects, as directed.
About us
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Why NLFT?
We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
We promote flexible working and support staff with a range of health and wellbeing initiatives.
NHS Discounts, generous annual leave and NHS pension scheme
Excellent internal staff network
The postholder will be aligned with our Values:
We Are Kind
We Are Respectful
We Work Together
We Keep Things Simple
We Empower
We Are Proudly Diverse
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Details
Date posted
04 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 to £39,043 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
455-NLFT-0881-B
Job locations
Birmingham Business Park
Solihull Parkway
Birmingham
B37 7YN
United Kingdom
Job description
Job responsibilities
- To plan and coordinate your workload to ensure all deadlines are met and objectives achieved.
- To plan and organise meetings and assist with training events, workshop, room bookings hospitality and assist with projects identified by line manager.
- To collate and analyse complex data and information, producing qualitative and quantitative reports for audit and Key Performance Indicator (KPIs) oversight.
- Coordinate, attend and contribute to meetings as, ensuring the accurate record of discussions and the capture of concise minutes.
- Communicate clearly and effectively, complex and often sensitive information to a range of staff internally and externally across the organisation, service users relatives/carers and other stakeholders, where sensitivity, tact and persuasive skills maybe required.
- Use initiative and support the general management of administration department by providing a focal point for queries in the absence of senior manager.
- To maintain good working relationships with all staff within the Trust and outside agencies.
Job description
Job responsibilities
- To plan and coordinate your workload to ensure all deadlines are met and objectives achieved.
- To plan and organise meetings and assist with training events, workshop, room bookings hospitality and assist with projects identified by line manager.
- To collate and analyse complex data and information, producing qualitative and quantitative reports for audit and Key Performance Indicator (KPIs) oversight.
- Coordinate, attend and contribute to meetings as, ensuring the accurate record of discussions and the capture of concise minutes.
- Communicate clearly and effectively, complex and often sensitive information to a range of staff internally and externally across the organisation, service users relatives/carers and other stakeholders, where sensitivity, tact and persuasive skills maybe required.
- Use initiative and support the general management of administration department by providing a focal point for queries in the absence of senior manager.
- To maintain good working relationships with all staff within the Trust and outside agencies.
Person Specification
Education and qualification
Essential
- Educated to degree level or equivalent relevant experience working in administrative roles.
- Demonstrable commitment to continuous personal development
Desirable
- Previous experience in administration working within Health and Social Care
Skills and abilities
Essential
- Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook, Teams
- Good communication skills, both oral and written.
- Ability to work on own initiative and organise own workload with minimal supervision.
- Ability to prioritise and continually reprioritise to meet tight, conflicting and often changing deadlines
Desirable
- Knowledge of NHS Systems.
Experience/Knowledge
Essential
- Minimum 2 years' experience in a PA / BSO Role
- Full range of administrative procedures, software programs.
Desirable
- 2-year NHS experience working in a mental health setting. Line Management Experience Undertaking appraisal and supervision of at least one member of staff
Personal Qualities
Essential
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- Importance of a positive "can do" attitude and a positive attitude to change.
- Awareness and ability to implement NLFT trust values.
Person Specification
Education and qualification
Essential
- Educated to degree level or equivalent relevant experience working in administrative roles.
- Demonstrable commitment to continuous personal development
Desirable
- Previous experience in administration working within Health and Social Care
Skills and abilities
Essential
- Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook, Teams
- Good communication skills, both oral and written.
- Ability to work on own initiative and organise own workload with minimal supervision.
- Ability to prioritise and continually reprioritise to meet tight, conflicting and often changing deadlines
Desirable
- Knowledge of NHS Systems.
Experience/Knowledge
Essential
- Minimum 2 years' experience in a PA / BSO Role
- Full range of administrative procedures, software programs.
Desirable
- 2-year NHS experience working in a mental health setting. Line Management Experience Undertaking appraisal and supervision of at least one member of staff
Personal Qualities
Essential
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- Importance of a positive "can do" attitude and a positive attitude to change.
- Awareness and ability to implement NLFT trust values.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North London NHS Foundation Trust
Address
Birmingham Business Park
Solihull Parkway
Birmingham
B37 7YN
United Kingdom
Employer's website
https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
North London NHS Foundation Trust
Address
Birmingham Business Park
Solihull Parkway
Birmingham
B37 7YN
United Kingdom
Employer's website
https://www.northlondonmentalhealth.nhs.uk/ (Opens in a new tab)