Job summary

Housekeeping Assistant - Weekdays

Salary: £25,595 per annum (WTE based on 37.5 hours a week)

Hours: 37.5 hours per week Monday - Friday 7.00am-3.00pm

Location: Farnham

Are you looking for a job where you can make a real difference? At Phyllis Tuckwell, we pride ourselves on offering exceptional care to our patients and their families and carers.

We have vacancies for weekday Housekeeping Assistants to join our busy, friendly and supportive housekeeping team, as we look towards growing our team in our new hospice in Farnham.

Our Housekeepers are an essential part of Phyllis Tuckwell, not only for housekeeping but for also maintaining a positive and friendly atmosphere for our patients and their families. Whilst previous experience of similar work in an in-patient environment is preferred, this is not essential, and in-house training will be provided for the successful candidate.

If you would like to feel part of a welcoming and committed team, benefit from strong peer and managerial support, we would be delighted to hear from you.

Main duties of the job

About You

A successful Housekeeping Assistant will have:

• The ability to support clinicians
• A flexible and professional approach
• Excellent interpersonal and communication skills
• Strong team working skills as well as the ability to work independently
• Basic computer skills

For a full list of essential requirements, please refer to the job description and person specification document.

About Us

We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Housekeeping team members are pivotal in helping deliver our vital services, ensuring every day is precious for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

https://www.pth.org.uk/our-care/helpful-information/patient-stories/

About us

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

We Offer:

Excellent Benefits

• Six weeks paid holiday plus public holidays (pro-rated for part time staff)
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Skill Development and Training
• Diverse Training Courses

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.

This post is subject to a Standard Disclosure and Barring Service check.

NO MEDIA OR AGENCIES

Details

Date posted

04 September 2026

Pay scheme

Other

Salary

£25,595 a year (WTE based on 37.5 hours a week)

Contract

Permanent

Working pattern

Full-time

Reference number

M0001-PHY0744

Job locations

Waverley Lane

Farnham

GU9 8BL

United Kingdom

Job description

Job responsibilities

POST: Housekeeping Assistant

ACCOUNTABLE TO: Housekeeping & Catering Manager

JOB PURPOSE:

To monitor and maintain high standards of cleanliness of the environment, understand specific professional ethical aspects of the job role and continually maintain and update knowledge. Ability to carry out the requirements of the job or a range of related jobs requiring light physical effort.

RESPONSIBILITIES:

1.0 Professional

1.1 To ensure all surfaces are visibly clean and free from dust, dirt and debris and that appropriate cleaning agents and equipment are used.

1.2 To ensure appropriate protective clothing is worn, including uniform and footwear.

1.3 To ensure cleaning is carried our in a manner and a time that causes minimum disruption.

1.4 To ensure spillages and hazards are removed with minimal delay.

1.5 To inform the appropriate authority when cleaning schedules cannot be carried out.

1.6 To ensure equipment and materials are returned to the appropriate storage place.

1.7 To ensure requests from patients and families are checked with clinical staff and that any concerns are passed on to nursing staff.

1.8 To ensure food and beverages are served in an appropriate and safe manner in accordance with food hygiene regulations.

2.0 Operational

2.1 To have an awareness of, and to observe policy systems and procedures relating to area of work. Including emergency procedures.

2.2 To take steps to meet key aspects of the role and main responsibilities.

2.3 To effectively manage self and lead others to meet hospice aims and objectives in terms of day-to-day activities.

2.4 Maintain concentration when using machinery and equipment.

3.0 Training and Development

a) Team

3.1 To attend statutory training sessions as directed by the Housekeeping and Catering Manager and understand legislation associated with such training.

3.2 Through the hospice annual appraisal review system, review training needs and agree yearly objectives with the Housekeeping and Catering Manager.

3.3 To create a positive learning environment, enable staff to learn through positive and negative experiences.

b) Personal

3.4 To work effectively with colleagues in a team and to provide support and consideration to others as necessary.

3.5 To be prepared to make suggestions as to how improvements could be made and to contribute in team meetings.

4.0 Customer

4.1 Maintain professional interaction with patient, relatives, and carers.

4.2 Provide a high level of service always delivering a good patient experience.

5.0 Research

5.1 To be aware of and to take part in quality testing issues in conjunction with the Housekeeping and Catering Manager.

6.0 Safeguarding, Equality, Diversity and Inclusion

Role holders are required to understand their responsibilities in the safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at risk.

You are required to:

adhere to Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supports the local authoritys multi agency safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).

inform the appropriate PT professional where there is concern that an adult or child may be at risk of harm, abuse, or neglect.

Phyllis Tuckwell is committed to an Equal Opportunities approach, valuing, and respecting everyone as individuals, with diverse opinions, cultures, lifestyles, and circumstances.

This job description is underpinned by Phyllis Tuckwells philosophy, culture, and core values, which actively embrace diversity and inclusion and promotes total team spirit.

This job description is current and subject to yearly review in consultation with the jobholder. It is liable to reflect and anticipate necessary changes to support the PT strategy.

Job description Job responsibilities POST: Housekeeping AssistantACCOUNTABLE TO: Housekeeping & Catering ManagerJOB PURPOSE:To monitor and maintain high standards of cleanliness of the environment, understand specific professional ethical aspects of the job role and continually maintain and update knowledge. Ability to carry out the requirements of the job or a range of related jobs requiring light physical effort.RESPONSIBILITIES:1.0 Professional1.1 To ensure all surfaces are visibly clean and free from dust, dirt and debris and that appropriate cleaning agents and equipment are used.1.2 To ensure appropriate protective clothing is worn, including uniform and footwear.1.3 To ensure cleaning is carried our in a manner and a time that causes minimum disruption.1.4 To ensure spillages and hazards are removed with minimal delay.1.5 To inform the appropriate authority when cleaning schedules cannot be carried out.1.6 To ensure equipment and materials are returned to the appropriate storage place.1.7 To ensure requests from patients and families are checked with clinical staff and that any concerns are passed on to nursing staff.1.8 To ensure food and beverages are served in an appropriate and safe manner in accordance with food hygiene regulations.2.0 Operational2.1 To have an awareness of, and to observe policy systems and procedures relating to area of work. Including emergency procedures.2.2 To take steps to meet key aspects of the role and main responsibilities.2.3 To effectively manage self and lead others to meet hospice aims and objectives in terms of day-to-day activities.2.4 Maintain concentration when using machinery and equipment.3.0 Training and Developmenta) Team3.1 To attend statutory training sessions as directed by the Housekeeping and Catering Manager and understand legislation associated with such training.3.2 Through the hospice annual appraisal review system, review training needs and agree yearly objectives with the Housekeeping and Catering Manager.3.3 To create a positive learning environment, enable staff to learn through positive and negative experiences.b) Personal3.4 To work effectively with colleagues in a team and to provide support and consideration to others as necessary.3.5 To be prepared to make suggestions as to how improvements could be made and to contribute in team meetings.4.0 Customer4.1 Maintain professional interaction with patient, relatives, and carers.4.2 Provide a high level of service always delivering a good patient experience.5.0 Research5.1 To be aware of and to take part in quality testing issues in conjunction with the Housekeeping and Catering Manager.6.0 Safeguarding, Equality, Diversity and InclusionRole holders are required to understand their responsibilities in the safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at risk.You are required to:adhere to Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supports the local authoritys multi agency safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).inform the appropriate PT professional where there is concern that an adult or child may be at risk of harm, abuse, or neglect.Phyllis Tuckwell is committed to an Equal Opportunities approach, valuing, and respecting everyone as individuals, with diverse opinions, cultures, lifestyles, and circumstances.This job description is underpinned by Phyllis Tuckwells philosophy, culture, and core values, which actively embrace diversity and inclusion and promotes total team spirit.This job description is current and subject to yearly review in consultation with the jobholder. It is liable to reflect and anticipate necessary changes to support the PT strategy.

Person Specification

Team Working

Essential

• Ability to work as part of a team.
• Develops effective relationships with colleagues and create a sense of team spirit.
• Provides personal support to colleagues when required.

Quality

Essential

• Promotes a positive attitude to work.
• Provides a quality service.
• Takes care in carrying out all aspects of the role.
• Quality of work should always be of a high standard.

Relationships and Verbal Communication

Essential

• To have the ability to read communication books and communicate back.
• To be able to listen to others and not be judgemental.
• Ability to communicate within groups at all levels.
• Display empathy when communicating with relatives, carers and volunteers.
• Show discretion when encountering difficult situations.

Risk Management

Essential

• To have awareness of policies.
• To be able to follow systems and procedures relating to the job role.
• To have awareness of Health & Safety.
• To understand the importance of security and confidentiality, is beneficial but not essential, training will be provided.
• To be aware of own safety and other people around you.
• Ability to maintain good levels of concentration when handling equipment.

Qualifications

Essential

• Food & Hygiene or Manual Handling certificates are beneficial but not essential

Experience

Essential

• Previous experience of similar work in a hospital/care environment preferred but not essential.
• Be in possession of basic IT skills e-mail and internet usage and willingness to increase IT skills.
• Ability to carry out the requirements of the job role.
• Understand the importance of updating job knowledge.

Managing Work

Essential

• To manage your work load effectively.
• Ability to make decisions and work on own initiative when required to do so.
• Meet key aspects within your job role.
• To obtain resources when necessary, in day to day activities to get things done.
• Ability to undertake light physical duties.

Person Specification Team Working Essential Ability to work as part of a team. Develops effective relationships with colleagues and create a sense of team spirit. Provides personal support to colleagues when required. Quality Essential Promotes a positive attitude to work. Provides a quality service. Takes care in carrying out all aspects of the role. Quality of work should always be of a high standard. Relationships and Verbal Communication Essential To have the ability to read communication books and communicate back. To be able to listen to others and not be judgemental. Ability to communicate within groups at all levels. Display empathy when communicating with relatives, carers and volunteers. Show discretion when encountering difficult situations. Risk Management Essential To have awareness of policies. To be able to follow systems and procedures relating to the job role. To have awareness of Health & Safety. To understand the importance of security and confidentiality, is beneficial but not essential, training will be provided. To be aware of own safety and other people around you. Ability to maintain good levels of concentration when handling equipment. Qualifications Essential Food & Hygiene or Manual Handling certificates are beneficial but not essential Experience Essential Previous experience of similar work in a hospital/care environment preferred but not essential. Be in possession of basic IT skills e-mail and internet usage and willingness to increase IT skills. Ability to carry out the requirements of the job role. Understand the importance of updating job knowledge. Managing Work Essential To manage your work load effectively. Ability to make decisions and work on own initiative when required to do so. Meet key aspects within your job role. To obtain resources when necessary, in day to day activities to get things done. Ability to undertake light physical duties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Phyllis Tuckwell Memorial Hospice Ltd

Address

Waverley Lane

Farnham

GU9 8BL

United Kingdom

Employer's website

https://www.pth.org.uk/ (Opens in a new tab)

Employer details

Employer name

Phyllis Tuckwell Memorial Hospice Ltd

Address

Waverley Lane

Farnham

GU9 8BL

United Kingdom

Employer's website

https://www.pth.org.uk/ (Opens in a new tab)