Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is currently seeking an enthusiastic, resilient, and highly organised Clinical Administrator to join our paediatric surgery department at the Great North Children's Hospital (GNCH).

In this role, you will serve as a key operational liaison, directly supporting the paediatric surgery team while championing a patient-centred approach to deliver seamless, high-quality administrative services.

The Great North Children's Hospital is one of the largest and most advanced paediatric medical centres in the UK. This fast-paced environment requires seamless administrative support to effectively manage patient pathways and optimise theatre and clinic capacity.

Key Requirements

• Experience: A proven track record in an administrative or clerical role, ideally within an NHS or healthcare setting.
• Technical Skills: High proficiency in MS Office packages, with experience using clinical systems such as eRecord highly advantageous
• Attributes: Outstanding interpersonal and communication skills, a methodical approach to managing high-volume workloads, and the ability to maintain composure under pressure.

This is a full-time position 37.5 hrs per week Monday - Friday.

• Interview Date Friday 25 September 2026
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

Manage telephone and email inquiries from anxious families and external care providers with empathy, compassion, and professional clarity.

Maintain complex electronic diaries for consultants and medical teams, booking and rescheduling appointments dynamically.

Monitor, prioritise, and process urgent surgical referrals to ensure strict NHS waiting times and RTT (Referral to Treatment) targets are met.

Audit, track, and update patient healthcare data on Trust electronic systems, maintaining total data confidentiality.

Format and dispatch clinical letters, discharge summaries, and theatre lists with an exceptional level of typing accuracy.

Work within a close-knit multi-disciplinary hub, covering administrative colleagues during peak operational periods to support patient flow.

Minute taking.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Details

Date posted

04 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

317-2026-32-009-A

Job locations

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

United Kingdom

Job description

Job responsibilities

• Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists
• Communicates with patients regarding appointments and admissions at the request of the medical team
• Provide cover for Team Leader within your administration team as required
• Cover Clinical Administrator posts Trust wide as required

Job description Job responsibilities Working within a team of administrative staff to provide a comprehensive support service to Consultants, Medical Staff and other clinical members of their team e.g. Specialist Nurses and Therapists Communicates with patients regarding appointments and admissions at the request of the medical team Provide cover for Team Leader within your administration team as required Cover Clinical Administrator posts Trust wide as required

Person Specification

Qualifications & Education

Essential

• oLevel 3 qualification in administration or equivalent/relevant experience in administrative role(s)
• oEnglish qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2)
• oMaths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1

Knowledge & Experience

Essential

• oExperience of secretarial/administrative procedures

Desirable

• oNHS Administration/Secretarial experience
• oWorking Knowledge of NHS Systems e.g. eRecord, System One
• oKnowledge of medical terminology

Skills & Abilities

Essential

• oIT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint
• oAdvanced keyboard skills including a high standard of word processing skills
• oExcellent communication skills
• oAbility to work without direct supervision
• oAbility to manage time effectively and work on own initiative
• oAbility to accurately input, collate and present information

Person Specification Qualifications & Education Essential oLevel 3 qualification in administration or equivalent/relevant experience in administrative role(s) oEnglish qualification at Level 2 (GCSE Grades 9-4 or A*-C, or Functional or Key Skills at Level 2) oMaths qualification at Level 1 (GCSE Grades 3-2 or D-F, or Functional or Key Skills at Level 1 Knowledge & Experience Essential oExperience of secretarial/administrative procedures Desirable oNHS Administration/Secretarial experience oWorking Knowledge of NHS Systems e.g. eRecord, System One oKnowledge of medical terminology Skills & Abilities Essential oIT Skills to include MS Office software packages e.g. Microsoft Word, Excel, Outlook and PowerPoint oAdvanced keyboard skills including a high standard of word processing skills oExcellent communication skills oAbility to work without direct supervision oAbility to manage time effectively and work on own initiative oAbility to accurately input, collate and present information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Royal Victoria Infirmary

317 02 Royal Victoria Infirmary

NE1 4LP

United Kingdom

Employer's website

https://careers.nuth.nhs.uk/why-us (Opens in a new tab)