Job summary

Radiology provides services for CT, MRI, US, Nuclear Medicine, Plain film, Interventional Radiology and Fluoroscopy.

The Receptionist role is responsible for attending patient on arrival, making nursing staff aware if needed, checking patient details are correct, dealing with many queries face-to-face and over the phone, liaising with transport for patients plus helping patients with queries they have.

Radiology reception hours are between 8am-8pm on Monday-Friday and 8 am-7 pm on Saturday and Sunday.

You may be asked to work at one of our other sites across the Trust.

Main duties of the job

Interpersonal and communication skills

To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.

To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties.

Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.

Planning and coordination

To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.

To keep waiting areas tidy and patient information materials up to date.

To undertake the role's duties in the case of a major incident in your department (E.g. the ED Major Incident Process).

Attend appropriate meetings as required by the role's line manager.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Details

Date posted

07 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

387-DT0534-LMH

Job locations

Bristol Children's Hospital

Marlborough Street

Bristol

BS2 8HW

United Kingdom

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Job description Job responsibilities For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge and Experience

Essential

• oClerical/administration experience including reception (E)
• Confidence to handle difficult conversations with patients, relatives and carers.
• Excellent communication via telephone and Face to face
• Good organisational skills
• Attention to detail
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy

Skills and Abilities

Essential

• Dealing with the public
• Trust values: Respectful, Supportive, Innovative, Collaborative
• Initiative
• Handling difficult conversations

Desirable

• NHS experience
• PAS experience

Qualifications and Training

Essential

• oEducated to GCSE, grade C or above (or equivalent) in English Language and Maths (E)

Person Specification Knowledge and Experience Essential oClerical/administration experience including reception (E) Confidence to handle difficult conversations with patients, relatives and carers. Excellent communication via telephone and Face to face Good organisational skills Attention to detail Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Skills and Abilities Essential Dealing with the public Trust values: Respectful, Supportive, Innovative, Collaborative Initiative Handling difficult conversations Desirable NHS experience PAS experience Qualifications and Training Essential oEducated to GCSE, grade C or above (or equivalent) in English Language and Maths (E)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Children's Hospital

Marlborough Street

Bristol

BS2 8HW

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Children's Hospital

Marlborough Street

Bristol

BS2 8HW

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)