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Patient Pathway Coordinator
Homerton Healthcare NHS Foundation Trust View all jobs
Posted 25 day(s) ago
Reference: 2325282
Job summary
The post holder will join the RTT (Referral to Treatment) Validation Team within the Patient Administration Contact Centre, supporting a range of administrative and patient pathway activities.
We are looking for motivated, detail-oriented individuals with experience in RTT validation, patient pathway tracking, waiting list management and elective pathway standards.
The successful candidate will have a strong understanding of NHS RTT rules, consultant-led pathways, clock starts and stops, and validation processes. You will help ensure the accuracy of RTT data, identify and resolve pathway discrepancies, validate patient journeys and support the Trust's elective access standards.
Experience of PTLs, PAS systems, data quality processes and managing complex patient pathways is essential, alongside strong analytical, organisational and communication skills and the ability to work independently within a fast-paced environment.
You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) criteria, as applications that do not meet these requirements cannot be progressed.
Main duties of the job
Key requirements include:
- Strong working knowledge of RTT rules, admitted pathways, and Patient Tracking Lists (PTL)
- Experience of bookings admitted and NON Admitted
- Experience of systems, ERS , Cerner , PTL Validation Tool
- Ability to prioritise and manage workload effectively, including inboxes and competing tasks
- Excellent communication skills, with the confidence to liaise with clinicians and services
- A proactive approach to identifying and resolving pathway risks and potential breaches
This role is ideal for someone who is highly organised, patient-focused, and committed to supporting high-quality patient care through effective pathway management.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Details
Date posted
07 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£34,186 to £37,389 a year pro rata p.a. inc.
Contract
Permanent
Working pattern
Full-time
Reference number
293-CSEP-0717
Job locations
Orsman Road
6 Orsman Road
Haggerston, London
N1 5QJ
United Kingdom
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person Specification
Education/ Qualifications
Essential
- A Level or equivalent
- NVQ level 3 or equivalent experience
Skills/Abilities
Essential
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to organise own workload & Able to work under pressure and in stressful situations
- Excellent verbal communication skills and telephone manner & Good written communication skills
- Computer literate with good keyboard skills
Desirable
- Willingness to continue personal development and training
Experience
Essential
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working in administration/customer service
- Experience of working as part of a team
- Experience of improving performance
- Experience of supervising others
Desirable
- Experience of using hospital administration electronic patient record systems
- Experience of Microsoft Packages (Excel
- Experience of working in a contact center
- Knowledge of eRS system
Knowledge
Essential
- Knowledge/understanding of patient confidentiality
- Knowledge/understanding of the need for accurate data
Desirable
- Awareness of good customer care standards
Other Requirements
Essential
- Work flexibly as required
- Awareness of Equal Opportunities
- Committed to delivering patient-centred services
- Caring attitude
- Highly motivated
- Commitment to staff rotation
- Demonstrate an understanding of Trust values
Person Specification
Education/ Qualifications
Essential
- A Level or equivalent
- NVQ level 3 or equivalent experience
Skills/Abilities
Essential
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to organise own workload & Able to work under pressure and in stressful situations
- Excellent verbal communication skills and telephone manner & Good written communication skills
- Computer literate with good keyboard skills
Desirable
- Willingness to continue personal development and training
Experience
Essential
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working in administration/customer service
- Experience of working as part of a team
- Experience of improving performance
- Experience of supervising others
Desirable
- Experience of using hospital administration electronic patient record systems
- Experience of Microsoft Packages (Excel
- Experience of working in a contact center
- Knowledge of eRS system
Knowledge
Essential
- Knowledge/understanding of patient confidentiality
- Knowledge/understanding of the need for accurate data
Desirable
- Awareness of good customer care standards
Other Requirements
Essential
- Work flexibly as required
- Awareness of Equal Opportunities
- Committed to delivering patient-centred services
- Caring attitude
- Highly motivated
- Commitment to staff rotation
- Demonstrate an understanding of Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Homerton Healthcare NHS Foundation Trust
Address
Orsman Road
6 Orsman Road
Haggerston, London
N1 5QJ
United Kingdom
Employer's website
https://www.homerton.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Homerton Healthcare NHS Foundation Trust
Address
Orsman Road
6 Orsman Road
Haggerston, London
N1 5QJ
United Kingdom
Employer's website
https://www.homerton.nhs.uk/ (Opens in a new tab)