Job summary

We are looking for an enthusiastic and experienced Administrator/Receptionist to work in our Diagnostic Cardiology administration team based at Charing Cross Hospital.

In this role, you will undertake all administrative process relating to Diagnostic Cardiology outpatients including reception and back office tasks.

You must have excellent communication skills, organizational and customer care skills. You will have the personal qualities to deal confidently and confidentially with our patients, clinical staff and other Trust staff and health professionals. You will be flexible in your approach to supporting the service to achieve its objectives and be able to work in a team.

We are committed to equal opportunities and improving the working lives of our staff. Please talk to us at interview about the flexibility you may need.

Please note this post will be a 12-month fixed term, full-time (37.5 hours per week) substantive post, based primarily at Charing Cross Hospital.

For an informal chat, please email Malcolm Neate, Service Support Manager at [email protected]

Main duties of the job

• To provide reception service to Diagnostic Cardiology clinical areas
• Input patient details and booking relevant appointments or admission data on to Cerner
• Responsible for general administration including post, filing, photocopying and other duties as required
• Ensuring all data input is timely and accurate. Ensure all enquiries to the department are dealt with politely, courteously, promptly and professionally
• Provide excellent customer service
• Provide general non clinical advice to patients and their carers, internal and external stakeholders as appropriate
• Working with the information department and the Management team to ensure that clinic letters and discharge summaries are received by GPs within the specified time limits
• Maintain confidentiality of personal and medical details relating to patients, staff and business of the department

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.