Job summary

We're looking for a proactive and highly organised individual to join our welcoming team in the Paediatric Department looking after sub-specialties cardiology and general paediatrics. In this role, you'll work closely with an experienced Medical Secretary Team, providing vital administrative support in a fast-paced and dynamic environment. This is a great opportunity for someone who enjoys variety, teamwork, and making a real difference in the smooth running of our services.

You'll be working alongside a supportive and enthusiastic team, liaising with colleagues across all levels. Strong administrative skills, the ability to manage competing priorities, and a proactive, flexible approach are essential. You'll be expected to maintain high standards of accuracy and confidentiality in all aspects of your work.

If you're a team player with excellent written and verbal communication skills, and you thrive in a fast-paced environment, we'd love to hear from you. Join us and contribute to a positive, collaborative workplace where your skills are truly valued.

Main duties of the job

In this key role, you will:

• Provide a complete medical administrative service including Referral to Treatment (RTT), patient correspondence and editing and formatting letters.

• Liaising with Nurses, Doctors and other members of the multidisciplinary team including inpatient and outpatient bookings teams to provide a quality service for the patients.

• Working as part of a team, sharing responsibility for the smooth running of the administrative service to deliver safe patient care

• To provide a first point of contact, answering all telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate.

You don't need NHS experience - just the ability to adapt quickly in a fast-paced environment and a commitment to high standards. We offer flexibility in working arrangements and a chance to be part of a team that truly makes a difference.

If you're detail-oriented, confident using Microsoft Office, have strong typing skills, are eager to learn and ready to make a difference, we'd love to hear from you.

About us

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.

We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!

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