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Office Administration Clerk - Psychology Services
Northern Care Alliance NHS Foundation Trust View all jobs
Posted 24 day(s) ago
Reference: 2327479
Job summary
An exciting opportunity has arisen for an office Clerk to work within the Psychology services at Salford Royal Hospital as part of the Northern Care Alliance.
As a admin clerk, you will support clinical and non-clinical teams by carrying out a range of routine administrative tasks. You will help ensure patient information is accurate, appointments are managed effectively, and all routine tasks are carried out in line with service need. You will have to cover a reception service where required.
Main duties of the job
- Greeting patients, visitors, and staff in a professional and friendly manner.
- Answering telephone calls and responding to email enquiries.
- Booking, rearranging, and cancelling patient appointments.
- Maintaining accurate patient records using NHS computer systems.
- Filing, scanning, and uploading documents to electronic patient records.
- Processing referrals, correspondence, and clinical documentation.
- Managing incoming and outgoing post.
- Ordering and monitoring office supplies and stationery.
- Supporting clinicians and managers with general administrative tasks.
- Ensuring confidential patient information is handled in line with NHS policies and data protection legislation.
- Working closely with colleagues across different departments to support patient care.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Details
Date posted
08 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year pro rata, per annum
Contract
Permanent
Working pattern
Part-time
Reference number
236-NMT-AC424-26-A
Job locations
Salford Royal Hospital
Stott Lane
Salford
M6 8HD
United Kingdom
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
Essential
- Computer skill qualification such as ECDL, CLAIT or equivalent experience
Desirable
- Customer Service or Administration such as an NVQ, or equivalent experience.
Experience
Essential
- Experience of working in a Reception or administrative role preferably in a health care environment with patient contact.
- Previous experience of data entry/input
Desirable
- Experience of training and supporting peers
- Experience of working in a cross-team function, covering multiple areas with differing ways of working
Skills
Essential
- Understanding of confidentiality, data Protection and Caldicott Principles
- Able to recognise and resolve routine issues referring to a Supervisor or Team Leader, where appropriate
- Able to communicate in both verbal and written format
- Organised and methodical, with an attention to detail
Knowledge
Essential
- Working knowledge of Microsoft Office i.e. Outlook, Word, Excel and Teams
Desirable
- Knowledge of a hospital-based Patient Administration System
Person Specification
Qualifications
Essential
- Computer skill qualification such as ECDL, CLAIT or equivalent experience
Desirable
- Customer Service or Administration such as an NVQ, or equivalent experience.
Experience
Essential
- Experience of working in a Reception or administrative role preferably in a health care environment with patient contact.
- Previous experience of data entry/input
Desirable
- Experience of training and supporting peers
- Experience of working in a cross-team function, covering multiple areas with differing ways of working
Skills
Essential
- Understanding of confidentiality, data Protection and Caldicott Principles
- Able to recognise and resolve routine issues referring to a Supervisor or Team Leader, where appropriate
- Able to communicate in both verbal and written format
- Organised and methodical, with an attention to detail
Knowledge
Essential
- Working knowledge of Microsoft Office i.e. Outlook, Word, Excel and Teams
Desirable
- Knowledge of a hospital-based Patient Administration System
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Northern Care Alliance NHS Foundation Trust
Address
Salford Royal Hospital
Stott Lane
Salford
M6 8HD
United Kingdom
Employer's website
https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Northern Care Alliance NHS Foundation Trust
Address
Salford Royal Hospital
Stott Lane
Salford
M6 8HD
United Kingdom
Employer's website
https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)