Job summary

This is an exciting opportunity to join the Sexual Health and HIV team.

The Healthcare Support Worker (HSW) will offer nursing, phlebotomy, administrative and general clinical assistance to the Sexual Health and HIV team.

The HSW will liaise closely with and report directly to the Lead Nurses for Sexual Health. The HSW will work under the direct supervision of a first level registered nurse and within guidelines and protocols.

Please Note:

We are currently unable to provide visa sponsorship for this role.Applicants who already hold a visa that allows them to work in the UK are welcome to apply. However, the Trust will not be able to offer sponsorship once that visa expires. For induction, training and operational reasons, applicants must also have at least 12 months remaining on their visa at the start of employment.

Main duties of the job

Summary of main duties and responsibilities

• Knowledge of HIV and Sexual Health: To have an appropriate knowledge of HIV and Sexual Health, and the treatment and management of these conditions. To promote a sensitive and caring approach to patient, visitors and colleagues. Refer on to senior nursing/medical team any significant clinical issues/unwell patients.
• To be a part of the HIV and Sexual Health Care Team, providing high quality holistic care to clients accessing HIV, Sexual Health, Contraceptive and Reproductive Healthcare Services.
• To provide clinical and clerical support within the HIV and Sexual Health team.

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon.Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that's making a real difference then a career at Croydon Health Services could be just what you're looking for.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,630 to £32,346 a year per annum, pro rata, incl HCAS Outer

Contract

Permanent

Working pattern

Full-time

Reference number

199-8249217-RB-HM

Job locations

Croydon Sexual Health Centre

530 London Road

Thornton Heath

CR7 7YE

United Kingdom

Job description

Job responsibilities

All interested candidate can find further details within the attached job description and person specification. If any further information is required please contact the Head of Nursing for Sexual Health & HIV

Job description Job responsibilities All interested candidate can find further details within the attached job description and person specification. If any further information is required please contact the Head of Nursing for Sexual Health & HIV

Person Specification

Communication

Essential

• Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
• Able to follow instructions and complete assigned tasks.
• Able to deal with the public in person and on the phone
• Able to support and reassure patients/carers in distress
• Understands importance of maintaining confidentiality

Skills and Abilities

Essential

• Able to summon help in an emergency
• Able to report risk issues to manager
• Ability to carry out administrative and clerical duties appropriate to the work area
• Able to pass on ideas to manager on improvement of services
• Able to maintain resources efficiently and effectively
• Able to report problems as they arise and solve them where possible
• Knowledge and understanding of the importance of equal opportunities
• Demonstrates understanding of importance of maintaining privacy and dignity and confidentiality
• Able to alert trained staff of change in patient's condition
• Demonstrates attention to detail, in preparation to carry out tasks
• Demonstrates compassion for patients
• Able to assist with essential care for patients as directed
• Able to record routine observations after training
• Able to use designated medical devices after training
• Able to carry out clinical procedures as required
• Able to use a computer/ learn how to use a computer to record information
• Able to input and retrieve data/information safely and correctly

Desirable

• Understands the importance of health promotion

Experience

Essential

• Experience in carrying out assigned duties/assisting qualified staff after training
• Working in a Health Care or related setting
• Working in a team
• Good standard of written and spoken English
• Phlebotomy experience

Knowledge and Qualifications

Essential

• Working towards/completed care certificate
• Vocational Level 2 in health or equivalent relevant experience
• Be willing to undertake level 2 functional skills

Desirable

• Basic awareness of current Sexual Health & HIV issues

Personal and People Development

Essential

• Willing to produce a personal development plan with manager
• Willing to develop self & undertake in-house study

Desirable

• Demonstrates understanding of own role within the team as per JD

Person Specification Communication Essential Able to communicate accurately and effectively with patients and colleagues, verbally and in writing Able to follow instructions and complete assigned tasks. Able to deal with the public in person and on the phone Able to support and reassure patients/carers in distress Understands importance of maintaining confidentiality Skills and Abilities Essential Able to summon help in an emergency Able to report risk issues to manager Ability to carry out administrative and clerical duties appropriate to the work area Able to pass on ideas to manager on improvement of services Able to maintain resources efficiently and effectively Able to report problems as they arise and solve them where possible Knowledge and understanding of the importance of equal opportunities Demonstrates understanding of importance of maintaining privacy and dignity and confidentiality Able to alert trained staff of change in patient's condition Demonstrates attention to detail, in preparation to carry out tasks Demonstrates compassion for patients Able to assist with essential care for patients as directed Able to record routine observations after training Able to use designated medical devices after training Able to carry out clinical procedures as required Able to use a computer/ learn how to use a computer to record information Able to input and retrieve data/information safely and correctly Desirable Understands the importance of health promotion Experience Essential Experience in carrying out assigned duties/assisting qualified staff after training Working in a Health Care or related setting Working in a team Good standard of written and spoken English Phlebotomy experience Knowledge and Qualifications Essential Working towards/completed care certificate Vocational Level 2 in health or equivalent relevant experience Be willing to undertake level 2 functional skills Desirable Basic awareness of current Sexual Health & HIV issues Personal and People Development Essential Willing to produce a personal development plan with manager Willing to develop self & undertake in-house study Desirable Demonstrates understanding of own role within the team as per JD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon Sexual Health Centre

530 London Road

Thornton Heath

CR7 7YE

United Kingdom

Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)

Employer details

Employer name

Croydon Health Services NHS Trust

Address

Croydon Sexual Health Centre

530 London Road

Thornton Heath

CR7 7YE

United Kingdom

Employer's website

https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)