Job summary

We are excited to be recruiting for Facilities Management Monitoring Operative.

As the Norfolk & Norwich University Hospital (NNUH) Facilities Management Monitoring Operative, you will provide day-to-day monitoring of the Trust's Facilities contracts & suppliers in line with service specifications, KPIs and performance management regimes.

The successful applicant will be an integral part of the Estates and Facilities team in support of contract monitoring for the day-to-day interface between the Trust Facilities Team and the Service Providers on Hard and Soft FM matters for both PFI and Off-Site Properties. Developing and maintaining effective working relationships with stakeholders, including building users, the Service Provider and their contractors will be pivotal to the role.

The ideal candidate would have proven experience of Monitoring KPI's and Experience in maintaining stakeholder relationships. Experience of NHS or clinical settings is also desirable.

Main duties of the job

The purpose of the FM Monitoring Operative role is to provide day-to-day monitoring of the Trust's facilities contracts & suppliers in line with service specifications, KPIs and performance management regimes. The role has the aim of working with and supporting Estates and Facilities Team to ensure a seamless Estates and Facilities management service is always maintained. The post holder will have the responsibility of ensuring that all services meet statutory requirements, government targets, Contract Performance metrics and that they are responsive to stakeholder needs. Whilst assisting with the Day-to-Day function and support to the stakeholders, Minute taking and assisting with administrative tasks. The post holder will assist with Face-to-Face meetings therefore a driving license is essential.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics