Job summary

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK;

https://globaleur232.dayforcehcm.com/CandidatePortal/en-GB/msichoices/Posting/View/9580

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

The Role

This is not a coldcalling role. You will be supporting clients during important and often emotional moments, ensuring every conversation is handled with empathy and care. Our team prides itself on creating a positive, supportive environment where your contribution genuinely matters.

Were looking for compassionate, confident communicators with a proactive approach and a genuine desire to help others. In return, you will join a collaborative team with strong support, ongoing development, and a workplace that values your impact.

Training & Working Pattern

Your journey begins13thJuly 2026 with 4 weeks of onsite training (Mon Fri, 8AM4PM).After5 months onsite, you will have the option to move into hybrid working.

Shifts run between 8AM and 8PM, with an alternate Sunday shift

Ready to join a contact centre that truly makes a difference?

Apply now and start your journey with us.

About us

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Were proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

£25,528.04 a year

Contract

Permanent

Working pattern

Part-time

Reference number

B0539-26-0215

Job locations

3a-3b

Phoenix Riverside

Rotherham

South Yorkshire

S60 1FL

United Kingdom

Job description

Job responsibilities

Full job description:https://www.msichoices.org.uk/wp-content/uploads/2024/07/Job-Description-Client-Care-Coordinator-v2.pdf

Job description Job responsibilities Full job description:https://www.msichoices.org.uk/wp-content/uploads/2024/07/Job-Description-Client-Care-Coordinator-v2.pdf

Person Specification

Experience

Desirable

• Experience of working in a Contact Centre

Person Specification Experience Desirable Experience of working in a Contact Centre

Employer details

Employer name

MSI Reproductive Choices

Address

3a-3b

Phoenix Riverside

Rotherham

South Yorkshire

S60 1FL

United Kingdom

Employer's website

https://www.msichoices.org.uk/careers/ (Opens in a new tab)

Employer details

Employer name

MSI Reproductive Choices

Address

3a-3b

Phoenix Riverside

Rotherham

South Yorkshire

S60 1FL

United Kingdom

Employer's website

https://www.msichoices.org.uk/careers/ (Opens in a new tab)