Job description

Job responsibilities

Executive support

• Provide proactive and confidential administrative and organisational support to the Managing Director, Directors, Executive Team and GP Partners.
• Manage and coordinate diaries, appointments and commitments, ensuring key communications, meetings and engagement activity are appropriately planned.
• Coordinate meetings, including preparing agendas and papers, taking accurate notes, recording actions and following up agreed actions.
• Assist with the preparation and circulation of briefings, presentations, reports and other information for senior leaders and Partners.
• Anticipate priorities and identify information or actions required to support the effective management of senior workloads.
• Maintain effective electronic and paper filing systems and ensure information is handled appropriately and confidentially.

Communications, Marketing and PR

• Coordinate and support WFHP's internal and external communications, marketing and PR activity.
• Develop clear, engaging and accessible communications and marketing content for employees, GP Partners, patients, PPGs and external stakeholders.
• Support communications relating to organisational changes, new services, initiatives, policies and important operational updates.
• Coordinate Partner-facing communications and briefings, ensuring Partners receive timely, consistent and relevant information.
• Work with senior leaders to identify key messages and ensure communications, marketing and PR activity is planned and delivered effectively.
• Maintain a forward-looking communications, marketing and events calendar and coordinate senior leaders to support planned activity.
• Develop and coordinate communications and public awareness campaigns around key priorities, including flu, COVID, blood pressure, childhood immunisations and other public health initiatives.
• Identify opportunities to improve communication, engagement and WFHP's external profile, proactively suggesting new approaches.

Digital and social media

• Support WFHP's digital and social media communications, marketing and PR activity, creating or coordinating engaging content for different audiences.
• Use a strong understanding of digital channels and social media to identify effective ways of reaching different groups, including younger audiences and parents.
• Be confident working with online content, video, social media and other digital communication methods.
• Bring creativity and new ideas to how WFHP communicates, recognising that different audiences respond to different formats and channels.
• Support the promotion of WFHP achievements, staff successes, positive patient stories and good news across appropriate channels, identifying opportunities for wider PR and media coverage.

Patient, employee and community engagement

• Support patient-facing communications and engagement activity, ensuring information is accessible, relevant and easy to understand.
• Coordinate PPG communications and engagement activity.
• Support employee engagement activity, including town halls, briefings, information sessions and face-to-face communications.
• Support WFHP's involvement in community engagement events, including local events, carnivals and fetes.
• Work with local stakeholders, including Wyre Forest organisations, local government, Public Health and community partners, to support effective engagement.
• Gather feedback and information from patients, employees and stakeholders to help inform future communications and engagement activity.

Person Specification

Experience

Essential

• Experience in an Executive Assistant, Personal Assistant, communications, engagement or senior administrative role.
• Experience coordinating communications, campaigns, events or digital content for different audiences.
• Experience working with senior leaders and managing competing priorities
• Experience of social media, digital content, PPGs or patient engagement.

Desirable

• Experience of healthcare, public sector or community communications and engagement.
• Experience of coordinating Board or senior-level meetings, including agendas, papers and actions.

Qualifications

Essential

• GCSE English and Maths or equivalent - Excellent written and verbal communication skills, with the ability to adapt messages for different audiences.

Desirable

• Relevant qualification in Business Administration, Communications, Marketing or a related subject.

Skills & Attributes

Essential

• Excellent communication, organisation, prioritisation and attention to detail, with strong digital literacy.
• Creative, innovative and proactive, with the confidence to suggest new approaches and turn ideas into action.
• High level of discretion and confidentiality, with the ability to work independently and build effective relationships.

Desirable

• Experience using a range of digital and social media platforms to engage different audiences.
• Experience developing innovative approaches to communication and engagement.
• Knowledge of local community, health or public sector networks.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wyre Forest Health Partnership

Address

Bewdley Medical Centre

Dog Lane

Bewdley

Worcestershire

DY12 2EF

United Kingdom

Employer's website

https://www.wyreforesthealthpartnership.co.uk/ (Opens in a new tab)