Job summary

The post holder will use their personal lived experience of health services, recovery, caring for someone with health needs, or accessing NHS services to help improve the experience of patients, carers and families.

If you don't already have a Level 3 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 3apprenticeship qualification [relevant to your role].

As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.

An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.

Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.

Main duties of the job

The post holder will support patients, carers and families to share their experiences of care and ensure their voices contribute to service improvement across the Trust.

Key responsibilities include:

• Listening to patient, carer and family experiences and supporting them to share feedback, concerns, compliments and suggestions for improvement
• Supporting the delivery of the Patient Advice and Liaison Service (PALS) function alongside the Patient Safety, Carer & Community Team
• Encouraging participation from people whose voices are often under-represented

Assisting with the collection of feedback through surveys, interviews, patient stories and Care Opinion

.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://www.rdash.nhs.uk/about-us/getting-involved/work-with-us/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook

Details

Date posted

10 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,299.62 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

376-CPAO-0756

Job locations

Tickhill Road Hospital site

Weston Road

Doncaster

DN4 8QN

United Kingdom

Job description

Job responsibilities

Before applying, please view the attached job description and person specification to view the full details about the role.

****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship****

We reserve the right to close the vacancy early if there are a high amount of applications

Job description Job responsibilities Before applying, please view the attached job description and person specification to view the full details about the role. ****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship**** We reserve the right to close the vacancy early if there are a high amount of applications

Person Specification

Qualifications

Essential

• English and Maths at level 2 or equivalent (GCSE 9-4 or A*- C or functional skills level 2)
• NVQ level 3 in related subject or willingness to undertake a relevant Level 3 Apprenticeship

Desirable

• Customer care qualification
• Associated health related qualification (or working towards)

Experience

Essential

• ExperiencePersonal lived experience of mental or physical health services, recovery, caring responsibilities, or supporting someone accessing services Experience of dealing with members of the public who may be distressed/ demanding/have mental health problems or a learning disability Significant experience working with the NHS Experience of participating in patient forums, service user groups or peer support programmes Experience of delivering presentations or training Clinical knowledge/experience A/I

Desirable

• Experience of dealing with members of the public who may be distressed/ demanding/have mental health problems or a learning disability
• Significant experience working with the NHS
• Experience of participating in patient forums, service user groups or peer support programmes
• Experience of delivering presentations or training
• Clinical knowledge/experience

Knowledge

Desirable

• Knowledge of / NHS background
• Knowledge of make up/footprint of Trust
• Knowledge of clinical governance
• Knowledge of mental health services and particularly Mental Health Act 1983
• Understanding of PALS, complaints, advocacy or patient experience systems

Skills

Essential

• Excellent listening and communication skills; ability to build trusting relationships; empathy and compassion; understanding of recovery-focused and person-centred approaches
• Ability to process sensitive and complex information
• Competent user of databases
• Internet Skills
• Strong negotiation, persuasion and problem-solving skills
• Ability to manage own workload

Desirable

• Understanding of evidence-based healthcare
• Ability to work effectively with people in situations of conflict
• Presentation skills (public speaking)

Person Specification Qualifications Essential English and Maths at level 2 or equivalent (GCSE 9-4 or A*- C or functional skills level 2) NVQ level 3 in related subject or willingness to undertake a relevant Level 3 Apprenticeship Desirable Customer care qualification Associated health related qualification (or working towards) Experience Essential ExperiencePersonal lived experience of mental or physical health services, recovery, caring responsibilities, or supporting someone accessing services Experience of dealing with members of the public who may be distressed/ demanding/have mental health problems or a learning disability Significant experience working with the NHS Experience of participating in patient forums, service user groups or peer support programmes Experience of delivering presentations or training Clinical knowledge/experience A/I Desirable Experience of dealing with members of the public who may be distressed/ demanding/have mental health problems or a learning disability Significant experience working with the NHS Experience of participating in patient forums, service user groups or peer support programmes Experience of delivering presentations or training Clinical knowledge/experience Knowledge Desirable Knowledge of / NHS background Knowledge of make up/footprint of Trust Knowledge of clinical governance Knowledge of mental health services and particularly Mental Health Act 1983 Understanding of PALS, complaints, advocacy or patient experience systems Skills Essential Excellent listening and communication skills; ability to build trusting relationships; empathy and compassion; understanding of recovery-focused and person-centred approaches Ability to process sensitive and complex information Competent user of databases Internet Skills Strong negotiation, persuasion and problem-solving skills Ability to manage own workload Desirable Understanding of evidence-based healthcare Ability to work effectively with people in situations of conflict Presentation skills (public speaking)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rotherham Doncaster and South Humber NHSFT

Address

Tickhill Road Hospital site

Weston Road

Doncaster

DN4 8QN

United Kingdom

Employer's website

https://www.rdash.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Rotherham Doncaster and South Humber NHSFT

Address

Tickhill Road Hospital site

Weston Road

Doncaster

DN4 8QN

United Kingdom

Employer's website

https://www.rdash.nhs.uk/ (Opens in a new tab)