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Clerical Officer
The Newcastle upon Tyne Hospitals NHS Foundation Trust View all jobs
Posted 6 day(s) ago
Reference: 317-2026-33-16-DR-A
Job summary
This is an exciting opportunity to work in the Assessment Suite (AS)/Ambulatory Care Unit (ACU) based at the Royal Victoria Infirmary.
We are looking for enthusiastic,motivatedand reliableindividual'sto join ourvery busyteam.You willbe requiredto provide administrative support within the main AS and ACU.
Excellent inter-personalandorganisationalskills are essential as you will befirstpoint of contact for patients,staffand visitors.
Applicants must be able to demonstrate excellent communication, organisationaland processing skills. You willbe requiredto work within a large multi-disciplinary team and be capable of undertaking a demanding workload.You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous.Knowledge of e-RecordandIfitwould be desirable.Full training will be given.
Hours: 37 hours 30 Minutes/Week - shifts are 3 x long daysand alsoto include nightduty 20.00-07.30(includingbankholidays)6 week rollingrota
- Interview Date Friday 16 October 2026
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
Duties include patient registration via theunits electronic systems, admission of patients via hospital system.
Makingappointment'sonschapptbook, filing, photocopying, telephoneenquiries, processingof daily documentation, as well as face to face enquires from thegeneral public, patients, visitors and staff.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Details
Date posted
29 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
317-2026-33-16-DR-A
Job locations
Royal Victoria Infirmary
317 02 Royal Victoria Infirmary
NE1 4LP
United Kingdom
Job description
Job responsibilities
- The provision of an efficient administration service within the Assessment Unit and Ambulatory Care Unit.
- To work as part of Admin Team to provide effective service for both Inpatient and Outpatient Departments within Assessment Suite and Ambulatory Care Unit.
- The efficient running of unit reception areas and greeting of visitors and patients at the front line.
Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.
Job description
Job responsibilities
- The provision of an efficient administration service within the Assessment Unit and Ambulatory Care Unit.
- To work as part of Admin Team to provide effective service for both Inpatient and Outpatient Departments within Assessment Suite and Ambulatory Care Unit.
- The efficient running of unit reception areas and greeting of visitors and patients at the front line.
Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.
Person Specification
Skill
Essential
- Good communication skills
- Effective organisational skills and management ability
Desirable
- Previous NHS / eRecord experience
Experience
Essential
- Knowledge of clerical procedures e.g. booking / changing appointments dealing with telephone enquiries filing system, tracking notes.
- Experience of working with the general public
Knowledge
Essential
- Good standard of written English / IT skills (e.g. GCSE level or equivalent qualification / experience).
Desirable
- RSA 1 and 2 in word processing or equivalent
- A sound knowledge of eRecord system
Person Specification
Skill
Essential
- Good communication skills
- Effective organisational skills and management ability
Desirable
- Previous NHS / eRecord experience
Experience
Essential
- Knowledge of clerical procedures e.g. booking / changing appointments dealing with telephone enquiries filing system, tracking notes.
- Experience of working with the general public
Knowledge
Essential
- Good standard of written English / IT skills (e.g. GCSE level or equivalent qualification / experience).
Desirable
- RSA 1 and 2 in word processing or equivalent
- A sound knowledge of eRecord system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address
Royal Victoria Infirmary
317 02 Royal Victoria Infirmary
NE1 4LP
United Kingdom
Employer's website
Employer details
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address
Royal Victoria Infirmary
317 02 Royal Victoria Infirmary
NE1 4LP
United Kingdom