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Posted 5 day(s) ago
Reference: M0044-26-0333
Job summary
Salary Available Upon Request
25 hours a week
We are looking to recruit an enthusiastic and committed call handler to join our friendly team. We have Two part time posts Monday-Friday. We are ideally looking for someone with excellent interpersonal skills to deliver high quality services to our patients.
Duties will include general assistance to the practice team, answering the telephone, care navigation, sign posting patients to the most appropriate service or healthcare professional in a courteous, efficient and effect way.
Main duties of the job
Answering incoming calls, transferring calls or dealing with callers requests appropriately.
Signposting patients to the appropriate service or health care professional in a courteous, efficient and effective way.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
You will be working between the hours of 8am and 6.30pm there may be a need to work at our branch sites.
About us
We are one of the largest GP practices in Wales serving over 25,500 patients across three sites. We have a great team of 7 partners, 10 salaried GPs, 6 nurses, 4 HCAs and a clinical pharmacist. We have first contact physio every day.
Please visit Practice website.
Details
Date posted
29 September 2026
Pay scheme
Other
Salary
Depending on experience Salary Available Upon Request 25 hours a week
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
M0044-26-0333
Job locations
Morlais Medical Practice
Berry Square
Dowlais
MERTHYR TYDFIL
Mid Glamorgan
CF48 3AL
United Kingdom
Job description
Job responsibilities
Job Description and Personal Specification
Call Handler / Telephonist
Line Manager: Hayley Morgan
Accountable to Assistant Practice Manager
We are looking to recruit an enthusiastic and committed call handler to join our friendly team. We have Two part time posts Monday-Friday. We are ideally looking for someone with excellent interpersonal skills to deliver high quality services to our patients.
Duties will include general assistance to the practice team, answering the telephone, care navigation, sign posting patients to the most appropriate service or healthcare professional in a courteous, efficient and effect way
Job description
Job responsibilities
Job Description and Personal Specification
Call Handler / Telephonist
Line Manager: Hayley Morgan
Accountable to Assistant Practice Manager
We are looking to recruit an enthusiastic and committed call handler to join our friendly team. We have Two part time posts Monday-Friday. We are ideally looking for someone with excellent interpersonal skills to deliver high quality services to our patients.
Duties will include general assistance to the practice team, answering the telephone, care navigation, sign posting patients to the most appropriate service or healthcare professional in a courteous, efficient and effect way
Person Specification
Additional Criteria
Essential
- Working has part of a Team
Desirable
- n/a
Experience
Essential
- Customer Service experience
Desirable
- Experience of working in primary care
Qualifications
Essential
- Call Handling
Desirable
- GCSE Grade 1 to C in English and Maths
Person Specification
Additional Criteria
Essential
- Working has part of a Team
Desirable
- n/a
Experience
Essential
- Customer Service experience
Desirable
- Experience of working in primary care
Qualifications
Essential
- Call Handling
Desirable
- GCSE Grade 1 to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
GP Practice in Wales
Address
Morlais Medical Practice
Berry Square
Dowlais
MERTHYR TYDFIL
Mid Glamorgan
CF48 3AL
United Kingdom
Employer's website
Employer details
Employer name
GP Practice in Wales
Address
Morlais Medical Practice
Berry Square
Dowlais
MERTHYR TYDFIL
Mid Glamorgan
CF48 3AL
United Kingdom