Job summary

This is an exciting opportunity to join the trust as a Specialty Co-Ordinator for Care Group B with multiple posts available posts available. You would be working across several specialties; ENT, Audiology, Oral Health, Ophthalmology, Breast, Plastic Surgery and Dermatology.

We are a growing team that supports each other and works well together.

Working in Care Group B can be a rewarding and valuable role within a healthcare setting. Here's an overview of reasons why someone might consider working here.

Full and part time hours available

Interview date: 19th September 2026

Main duties of the job

As post holder you will:

1. Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.

2. Attend to all communications, for example, emails and investigation results on a daily basis and prioritising and actioning as required.

3. You will type/quality check medical correspondence for example clinic letters or results.

4. Assist patients and their carers by arranging translation/interpretation facilities.

5. Demonstrate and maintain knowledge and understanding of Trust RTT policy, including keeping up to date with regular RTT training and knowledge on the PTL and the trust targets.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics