Job summary

An exciting opportunity has arisen for a motivated Band 4 Therapy Assistant to support Community Services, with a key focus on triage and clinical support functions. You will work closely with the multidisciplinary team to ensure efficient patient pathways and high-quality care delivery.

• Support triage processes across community services
• Contact referrers to gather additional clinical information, clarify referrals, and support appropriate prioritisation
• Assist in the screening and processing of referrals to ensure timely allocation
• Support delivery of specific delegated clinical duties set by qualified therapists
• Assist with patient assessments, reviews, and rehabilitation plans
• Monitor patient progress and escalate concerns appropriately
• Contribute to safe and effective patient flow within community services
• Maintain clear, accurate clinical records in line with Trust policy
• Work collaboratively with therapists and the wider MDT

• Experience in a healthcare or community setting
• Strong communication skills, including confidence in speaking with referrers and professionals
• Ability to prioritise and manage workload effectively
• Understanding of patient-centred care and rehabilitation principles
• Ability to work both independently and within a team

Main duties of the job

• To work as part of the multi-disciplinary team to support flow and appropriate allocation of referrals and task.
• Information gathering phone calls to referrer under guidance of B7 triage coordinator
• Supporting with admin tasks on S1
• Preparing and sending triage letters to patient, referrer, care home etc.
• Fielding queries to CCC
• Supporting community teams with accessing patient info when out on visits
• To maintain patient records using appropriate documentation for intervention carried out.
• To promote and facilitate access to community resources.
• Identify, act and minimise risk to patients and clients.
• Exchange information with patients/clients requiring support, tact and reassurance.
• Form professional relationships with staff/patients/clients and communicate and cooperates with them in a way that respects their views, autonomy and culture.
• Constructively manage barriers to effective communication and works cooperatively with patients and team members.
• Work without direct supervision of the registered practitioner in the implementation of programmes/reviews/triage tasks appropriate to the community and evaluate the effectiveness of interventions and feedback appropriately.
• Prioritise own tasks under the appropriate delegation of the registered practitioner.
• Liaise with other providers regarding care provision.

About us

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Job share: Applications for job shares are welcomed.