Job summary

Join our multi-disciplinary team as a Medical Receptionist and Care Navigator at Elliott Street Surgery, where your efficient and organised approach will be the first point of contact for patients and visitors.

Main duties of the job

The successful candidate will be working a minimum of 25 hours/week, daily Monday to Friday as per the staff rota and must work as part of the team and be flexible to cover colleagues annual leave/absence.

Surgery hours are 8.00am to 6.30pm.

Rota hours will include a mix of 8.00am starts and 6.30pm finishes.

Salary is dependent upon experience.

We offer NHS Pension.

About us

Over the past 20 years the current Partners have established an organised and supportive team of GPs, GP trainees, nurses, clinical pharmacists, ARRS staff and admin support, as well as being a training practice.

Details

Date posted

12 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3314-26-0000

Job locations

145 Elliott Street

Tyldesley

Greater Manchester

M29 8FL

United Kingdom

Job description

Job responsibilities

There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. The tasks include but are not limited to:

Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Process patient requests for appointments

Process repeat prescription requests

Initiate contact with and respond to requests from patients, team members and external agencies

Use EMIS clinical system, Docman, AskmyGP, AccuRx plus any new systems to manage patient care

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Manage all queries as necessary in an efficient manner

Monitor and maintain the reception area

Support all clinical staff with general tasks as requested

Undertake all mandatory training and induction programmes

Contribute to public health campaigns e.g., flu clinics, through advice or direct care

Support the practice non-clinical team, providing cover during staff absences

Action incoming emails when necessary

Scan patient-related documentation and attach scanned documents to patients healthcare records

Job description Job responsibilities There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. The tasks include but are not limited to:Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting conditionAnswer incoming phone calls, transferring calls or dealing with the callers requests appropriatelyProcess patient requests for appointmentsProcess repeat prescription requestsInitiate contact with and respond to requests from patients, team members and external agenciesUse EMIS clinical system, Docman, AskmyGP, AccuRx plus any new systems to manage patient careData entry of new and temporary registrations and relevant patient information as requiredInput data into the patients healthcare records as necessaryManage all queries as necessary in an efficient mannerMonitor and maintain the reception areaSupport all clinical staff with general tasks as requestedUndertake all mandatory training and induction programmesContribute to public health campaigns e.g., flu clinics, through advice or direct careSupport the practice non-clinical team, providing cover during staff absencesAction incoming emails when necessaryScan patient-related documentation and attach scanned documents to patients healthcare records

Person Specification

Experience

Essential

• Experience of working with the public in a face to face role
• Customer service

Desirable

• Experience of working in a healthcare setting
• Experience of working in a Primary Care setting

Qualifications

Essential

• GCSEs (or equivalent) in English and Mathematics at Grade C/4 or above
• Good standard of general education
• Excellent communication skills (written and oral)
• Strong IT skills
• Competent in the use of MS Office
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure
• Able to communicate effectively and understand the needs of the patient
• Punctual and committed to supporting the team
• Motivated
• Flexible and cooperative
• Polite and confident

Desirable

• Qualified to NVQ level 2 or 3 in Health and Social Care
• Use of EMIS, Docman and Accurx

Person Specification Experience Essential Experience of working with the public in a face to face role Customer service Desirable Experience of working in a healthcare setting Experience of working in a Primary Care setting Qualifications Essential GCSEs (or equivalent) in English and Mathematics at Grade C/4 or above Good standard of general education Excellent communication skills (written and oral) Strong IT skills Competent in the use of MS Office Clear, polite telephone manner Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure Able to communicate effectively and understand the needs of the patient Punctual and committed to supporting the team Motivated Flexible and cooperative Polite and confident Desirable Qualified to NVQ level 2 or 3 in Health and Social Care Use of EMIS, Docman and Accurx

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elliott Street Surgery

Address

145 Elliott Street

Tyldesley

Greater Manchester

M29 8FL

United Kingdom

Employer's website

https://www.elliottstreetsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Elliott Street Surgery

Address

145 Elliott Street

Tyldesley

Greater Manchester

M29 8FL

United Kingdom

Employer's website

https://www.elliottstreetsurgery.co.uk/ (Opens in a new tab)