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Ophthalmology Administration Assistant
Royal Free London NHS Foundation Trust View all jobs
Posted 1 month(s) ago
Reference: 2339537
Job summary
The post holder will have responsibility for providing a high quality clerical and administrative support service to Ophthalmology Team. Ensure national and local targets are met and the hospitals SOP and processes are followed. The post holder will be responsible for validation and accurate recording on the Hospitals Medway system. Working under the direction of the Service Support Manager for Ophthalmology, the post holder will provide support with the day to day running of the service.
Main duties of the job
To acquire a good knowledge of the trusts recording processes, developing skills required to amend inaccurate data on the hospitals internal systems.
The post holder will be responsible for communicating with patients and their relatives regarding their appointments and admissions details both verbally and in writing.
To assist in capacity and demand exercises to identify constraints and areas for improvement.
Ensure effective tracking of patients along the care pathway and monitoring of the waiting time targets.
Provide cross cover within the team as and when required.
Work flexible hours as required by the needs of the service.
To implement and adhere to changes to the service as required.
Assist in validating cancellations and DNA's in accordance with Trust policy.
Provide a friendly, courteous and efficient point of contact to all service users.
Develop the cross skills required to cover other posts within the department as required by the service needs.
Develop excellent skills in relation to hospital IT systems to provide the necessary
knowledge and abilities to support the service in achieving the national and local targets.
Follow Trust escalation policy if patients require cancellation.
Ensure all paperwork is filed in the patient's notes as per Trust policy.
About us
North Middlesex University Hospital NHS Trust (NMUH) Ophthalmology department is a well-established department serving the population of Enfield and Haringey. Annually over 25,000 patients are seen through outpatients and 2200 as surgical cases, with outreach clinics at the Cheshunt Community Hospital.
The Ophthalmology department has seen considerable investment over the past few years in terms of resources. There are four consultant posts, an advanced nurse practitioner, additional staff grades, nursing and technician staff.
Details
Date posted
14 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£30,142 a year Per Annum (pro rata) Including HCAS
Contract
Permanent
Working pattern
Part-time
Reference number
391-NMUH-8204551
Job locations
North Middlesex Hospital
Edmonton
N18 1QX
United Kingdom
Job description
Job responsibilities
To acquire a good knowledge of the trusts recording processes, developing skills required to amend inaccurate data on the hospitals internal systems.
The post holder will be responsible for communicating with patients and their relatives regarding their appointments and admissions details both verbally and in writing.
To assist in capacity and demand exercises to identify constraints and areas for improvement.
To assist in the validation and performance management of PTL monitoring, ensuring booking, data recording, clinic and elective admissions outcomes of the patient pathways are proactively managed in order to achieve 18 week targets.
Be responsible to the Service Support Manager for providing a user focused administrative service to the Ophthalmology Team.
Ensure effective tracking of patients along the care pathway and monitoring of the waiting time targets.
Provide cross cover within the team as and when required.
Work flexible hours as required by the needs of the service.
Ensure full compliance with the Trusts waiting list policy in line with the national 18-week target.
To implement and adhere to changes to the service as required.
Assist in validating cancellations and DNAs in accordance with Trust policy.
Provide a friendly, courteous and efficient point of contact to all service users.
Develop the cross skills required to cover other posts within the department as required by the service needs.
Develop excellent skills in relation to hospital IT systems to provide the necessary
knowledge and abilities to support the service in achieving the national and local targets.
Follow Trust escalation policy if patients require cancellation.
Ensure all paperwork is filed in the patients notes as per Trust policy.
To act on own initiative in resolving day-to-day issues.
Job description
Job responsibilities
To acquire a good knowledge of the trusts recording processes, developing skills required to amend inaccurate data on the hospitals internal systems.
The post holder will be responsible for communicating with patients and their relatives regarding their appointments and admissions details both verbally and in writing.
To assist in capacity and demand exercises to identify constraints and areas for improvement.
To assist in the validation and performance management of PTL monitoring, ensuring booking, data recording, clinic and elective admissions outcomes of the patient pathways are proactively managed in order to achieve 18 week targets.
Be responsible to the Service Support Manager for providing a user focused administrative service to the Ophthalmology Team.
Ensure effective tracking of patients along the care pathway and monitoring of the waiting time targets.
Provide cross cover within the team as and when required.
Work flexible hours as required by the needs of the service.
Ensure full compliance with the Trusts waiting list policy in line with the national 18-week target.
To implement and adhere to changes to the service as required.
Assist in validating cancellations and DNAs in accordance with Trust policy.
Provide a friendly, courteous and efficient point of contact to all service users.
Develop the cross skills required to cover other posts within the department as required by the service needs.
Develop excellent skills in relation to hospital IT systems to provide the necessary
knowledge and abilities to support the service in achieving the national and local targets.
Follow Trust escalation policy if patients require cancellation.
Ensure all paperwork is filed in the patients notes as per Trust policy.
To act on own initiative in resolving day-to-day issues.
Person Specification
Education and professional qualifications
Essential
- Educated to GCSE or equivalent Level 2 Literacy and Level 2 Numeracy.
Experience
Essential
- Ability to supervise others' work
- Can demonstrate first line leadership.
Desirable
- Use of Outlook, Excel and CareFlow
Skills and aptitudes
Desirable
- Willingness to learn and committed to studies in order to achieve qualifications.
- Maintain a professional approach: Smart and presentable.
- Demonstrate understanding regarding the importance of patient confidentiality and data protection.
Person Specification
Education and professional qualifications
Essential
- Educated to GCSE or equivalent Level 2 Literacy and Level 2 Numeracy.
Experience
Essential
- Ability to supervise others' work
- Can demonstrate first line leadership.
Desirable
- Use of Outlook, Excel and CareFlow
Skills and aptitudes
Desirable
- Willingness to learn and committed to studies in order to achieve qualifications.
- Maintain a professional approach: Smart and presentable.
- Demonstrate understanding regarding the importance of patient confidentiality and data protection.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
North Middlesex Hospital
Edmonton
N18 1QX
United Kingdom
Employer's website
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
North Middlesex Hospital
Edmonton
N18 1QX
United Kingdom