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Posted 18 day(s) ago
Reference: 2339655
Job summary
Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.
Main duties of the job
To undertake a wide range of reception duties and provide comprehensive support to the multidisciplinary team.
The post holder will act as a central point of contact for patients and external agencies, ensuring the effective processing of correspondence, appointment management, electronic workflows (including Footfall and SYSTMOne), telephone enquiries, and general administrative functions.
The role includes greeting and directing patients, managing incoming and outgoing communications, accurately coding and processing clinical information, and supporting the smooth day-to-day running of the practice.
The Receptionist will liaise with clinicians, administrative colleagues, secondary care providers, and community services to ensure high standards of patient care and operational efficiency.
About us
Norfolk Primary Care Ltd is a Community Interest Company. It was established to:
- Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
- Help with challenges identified by practices workload, GP recruitment, sharing best practice.
- Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
- Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
- Work within health systems to provide patient care in innovative and solution-focused ways.
- We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.
- If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.
Details
Date posted
14 September 2026
Pay scheme
Other
Salary
£24,852.66 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
E0179-1092
Job locations
Millwood Surgery
Mill Lane
Bradwell
Great Yarmouth
Norfolk
NR31 8HS
United Kingdom
Job description
Job responsibilities
The following are core responsibilities. There may be occasions where additional duties are required depending on workload and staffing levels.
1. Reception Duties
- Greet patients and visitors in a professional, courteous, and confidential manner
- Direct patients to appropriate services or clinicians
- Manage appointment bookings in line with practice protocols
- Effectively utilise Footfall and SYSTMOne appointment systems
- Respond appropriately to patient enquiries at front desk
2. Telephone Duties
- Answer incoming calls promptly and courteously
- Manage the admin/referral line
- Make outgoing calls to patients and healthcare professionals
- Accurately document telephone communications
- Redirect calls or escalate issues where necessary
3. Footfall Monitoring
- Monitor Footfall daily
- Respond to general enquiries
4. Tasks and Workflow Management
- Monitor and action reception tasks daily
- Prioritise urgent tasks
- Communicate clearly with relevant team members
Secondary Responsibilities
- Book urgent appointments (excluding DRS/UDT where specified)
- Complete ICE form requests
- Follow weekly reception rota
- Attend meetings and training sessions
- Monitor and respond to Teams notifications
- Undertake additional duties commensurate with the role
Job description
Job responsibilities
The following are core responsibilities. There may be occasions where additional duties are required depending on workload and staffing levels.
1. Reception Duties
- Greet patients and visitors in a professional, courteous, and confidential manner
- Direct patients to appropriate services or clinicians
- Manage appointment bookings in line with practice protocols
- Effectively utilise Footfall and SYSTMOne appointment systems
- Respond appropriately to patient enquiries at front desk
2. Telephone Duties
- Answer incoming calls promptly and courteously
- Manage the admin/referral line
- Make outgoing calls to patients and healthcare professionals
- Accurately document telephone communications
- Redirect calls or escalate issues where necessary
3. Footfall Monitoring
- Monitor Footfall daily
- Respond to general enquiries
4. Tasks and Workflow Management
- Monitor and action reception tasks daily
- Prioritise urgent tasks
- Communicate clearly with relevant team members
Secondary Responsibilities
- Book urgent appointments (excluding DRS/UDT where specified)
- Complete ICE form requests
- Follow weekly reception rota
- Attend meetings and training sessions
- Monitor and respond to Teams notifications
- Undertake additional duties commensurate with the role
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (Grade C/4 or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience working with the general public
Desirable
- Experience in an administrative role
- Experience within a healthcare setting
Skills and Abilities
Essential
- Excellent written and verbal communication skills
- Strong IT skills
- Clear and professional telephone manner
- Competent in Microsoft Office and Outlook
- Effective time management and organisational skills
- Ability to work independently and as part of a team
- Strong interpersonal skills
- Problem-solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated and proactive
- Forward thinking
- High levels of integrity
- Empathetic and sensitive in distressing situations
- Ability to work under pressure
- Flexibility to work outside core office hours if required
Desirable
- SYSTMOne user experience
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (Grade C/4 or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience working with the general public
Desirable
- Experience in an administrative role
- Experience within a healthcare setting
Skills and Abilities
Essential
- Excellent written and verbal communication skills
- Strong IT skills
- Clear and professional telephone manner
- Competent in Microsoft Office and Outlook
- Effective time management and organisational skills
- Ability to work independently and as part of a team
- Strong interpersonal skills
- Problem-solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated and proactive
- Forward thinking
- High levels of integrity
- Empathetic and sensitive in distressing situations
- Ability to work under pressure
- Flexibility to work outside core office hours if required
Desirable
- SYSTMOne user experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Norfolk Primary Care C.I.C.
Address
Millwood Surgery
Mill Lane
Bradwell
Great Yarmouth
Norfolk
NR31 8HS
United Kingdom
Employer's website
Employer details
Employer name
Norfolk Primary Care C.I.C.
Address
Millwood Surgery
Mill Lane
Bradwell
Great Yarmouth
Norfolk
NR31 8HS
United Kingdom