Job summary

We are seeking an enthusiastic, motivated and talented individual to join our Patient Experience Team and help ensure that patients remain at the heart of everything we do.

The Patient Experience Team's purpose is to ensure that the voices of patients, carers, and visitors are heard, valued, and central to driving service improvements throughout the organisation.

Reporting to the Patient Experience Manager, you will play a key role in UHB's Real-Time Patient Feedback Pilot, helping to shape how we listen to and act upon patient feedback.

You'll work across the organisation, using your skills in:

*Empathetic engagement and outstanding communication, building trust and rapport with patients, families, carers and staff, and ensuring people feel heard, valued and respected.

*Confident stakeholder management and influencing skills, engaging colleagues at all levels to champion the patient voice and drive improvements in care.

*Data collection, analysis and insight generation, identifying themes and trends from patient feedback and translating these into meaningful actions.

*Collaboration, relationship-building and service improvement, working with clinical and operational teams to support positive change and enhance patient experience.

*Marketing, storytelling and communication, bringing patient experiences to life and ensuring feedback has visibility and impact across the organisation.

Main duties of the job

We are seeking an enthusiastic, motivated and talented individual to join our Patient Experience Team and help ensure that patients remain at the heart of everything we do.

The Patient Experience Team's purpose is to ensure that the voices of patients, carers, and visitors are heard, valued, and central to driving service improvements throughout the organisation.

Reporting to the Patient Experience Manager, you will play a key role in UHB's Real-Time Patient Feedback Pilot, helping to shape how we listen to and act upon patient feedback.

You'll work across the organisation, using your skills in:

*Empathetic engagement and outstanding communication, building trust and rapport with patients, families, carers and staff, and ensuring people feel heard, valued and respected.

*Confident stakeholder management and influencing skills, engaging colleagues at all levels to champion the patient voice and drive improvements in care.

*Data collection, analysis and insight generation, identifying themes and trends from patient feedback and translating these into meaningful actions.

*Collaboration, relationship-building and service improvement, working with clinical and operational teams to support positive change and enhance patient experience.

*Marketing, storytelling and communication, bringing patient experiences to life and ensuring feedback has visibility and impact across the organisation.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.