Job description

Job responsibilities

Make a difference where it matters most.

At Mountain Healthcare we provide specialist healthcare and forensic services to some of the most vulnerable people in society. Our dedicated teams deliver expert medical care, forensic examinations and compassionate support to individuals who have experienced sexual assault or abuse, ensuring dignity, safety and the highest standards of care.

You will handle records, coordinate appointments, manage calls and liaise with partner agencies, all while protecting confidentiality and demonstrating empathy. You will also be trained to assist during patient visits, helping them feel informed, reassured and supported.

Job Opportunity

* Manage patient records and administrative processes in line with data protection and safeguarding standards

* Handle incoming calls, emails and referrals with professionalism and empathy

* Coordinate appointments and liaise with police, medical staff and partner agencies

* Order and manage stock and equipment to ensure smooth service delivery

* Support ISO 15189 and UKAS accreditation processes through accurate record keeping

* Provide a welcoming environment for patients and families, assisting clinicians during examinations when required.

This is a 24/7 service with on-call responsibilities requiring arrival at the SARC or designated site within agreed timeframes.

Location: Grange Park SARC, Staffordshire

Bank - Zero Hours

Retainer rates are £30.56 (per 8 hour shift) from 09:00 Monday through to 08:59 Saturday and £40.24 from 09:00 Saturday through to 08:59 Monday.

The attendance payment is £15.85 per hour for a minimum of 3 hours per case.

Please upload your CV and covering letter as to why you want to work in SARC.

The SARC is open 365 days a year 24 hours a day and is covered using Three x 8 hour shifts, 9am-5pm, 5pm-1am and 1am-9am.

Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Company benefits

Person Specification

Qualifications

Essential

• * GCSE English and Maths at Grade C/4 or equivalent
• * Minimum 12 months' experience in an administrative role
• * Knowledge of the health, police or public sector environment
• * Strong organisational skills and ability to work in a multi-agency setting
• * Good interpersonal skills
• * IT literate with experience using Word, Excel and Teams
• * Understanding of safeguarding

Desirable

• Educated to A - Level / NVQ 3
• Experience working with children or young people, either directly or with partner services
• Understanding of Safeguarding
• Experience of working with vulnerable children and adults.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mountain Healthcare Ltd

Address

Stoke-on-Trent

ST6 2JU

United Kingdom

Employer's website

https://www.mountainhealthcare.co.uk/ (Opens in a new tab)