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Posted 18 day(s) ago
Reference: 2342270
Job summary
We are a busy GP surgery in Leeds working over 4 sites we are looking to recruit for our reception teams. We are looking for motivated people to work as part of a team undertaking reception and administrative duties within the practice. You must be available to work over the 4 sites Previous experience in general practice would be preferred but someone with a background in a customer service environment would be considered
Main duties of the job
Reception Duties
- Greet patients and visitors in a professional and friendly manner
- Manage busy reception desks across multiple practice sites
- Answer telephone calls promptly and direct queries appropriately
- Book, amend, and cancel patient appointments using the clinical system
- Register new patients and update patient records accurately
- Handle patient enquiries sensitively and confidentially
- Process repeat prescription requests in line with practice procedures
- Manage incoming and outgoing post and correspondence
- Signpost patients to appropriate services where appropriate
- opening and closing of the premises
- Maintain accurate electronic and paper records
- Scan, file, and code clinical documents
- Support clinicians and management with administrative tasks
- Process forms, and letters as required
- Monitor shared inboxes and action tasks appropriately
- Ensure patient information is handled in accordance with GDPR and confidentiality policies
- Support day-to-day smooth running of the practice across all sites
- Work collaboratively with clinicians, reception teams, and management
- Maintain a professional and calm approach during busy periods
- Provide cover for colleagues during sickness and annual leave
- Follow practice policies, procedures, and health & safety requirements
- Attend training and team meetings as required
- Maintain confidentiality at all times
About us
We aim to provide high quality services adhering to principles of best practice, promoting equal opportunities and working positively with diversity. We are committed to developing staff to maintain job satisfaction.
We are looking someone who can work up to 30+ hours per week and across a range of days and all sites so we are able to consider a number of candidates.
Details
Date posted
15 September 2026
Pay scheme
Other
Salary
£13.43 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1693-26-0006
Job locations
Rutland Lodge Medical Practice
Scott Hall Road
Leeds
West Yorkshire
LS7 3DR
United Kingdom
Carlton Surgery
27 Carlton Gardens
Leeds
LS7 1JL
United Kingdom
Shadwell Medical Centre
137 Shadwell Lane
Leeds
LS17 8AE
United Kingdom
Oakwood Surgery
Gledhow Rise
Leeds
LS8 4AA
United Kingdom
Job description
Job responsibilities
- Taking telephone calls from patients when they want to make an appointment and entering the details onto the computer
- Encourage patients to use online consultation methods in line with practice policies
- Deal with patients when they arrive for their appointment, in the correct way
- Answer queries and handling questions both face to face and over the phone
- Provide the correct information to the patient when they phone regarding their results
- Take messages from patients and hospitals and informing the relevant person of any information they may need
- Working with others as a team ensuring that you leave any information with your other colleagues, which they may need to deal with, so that the practice is run to a high standard and offers excellent continuing care to its patients
- Liaising with the hospitals to resolve queries
- Helping the patients with any problems they may have regarding their hospital visit, when their appointment is etc
- Requesting hospital transport for a patient who has difficulty getting to a hospital appointment
- Use extended access appointments
- Register new patients to the practice
- Follow the practice policy regarding DNAs
- Open and date stamp post, making it available for scanning in a timely manner
- Obtain medical notes urgently if the doctor requires them; find notes from the filing cabinets and returning them to the appropriate body when required
- Any necessary filing
- Any necessary scanning
Job description
Job responsibilities
- Taking telephone calls from patients when they want to make an appointment and entering the details onto the computer
- Encourage patients to use online consultation methods in line with practice policies
- Deal with patients when they arrive for their appointment, in the correct way
- Answer queries and handling questions both face to face and over the phone
- Provide the correct information to the patient when they phone regarding their results
- Take messages from patients and hospitals and informing the relevant person of any information they may need
- Working with others as a team ensuring that you leave any information with your other colleagues, which they may need to deal with, so that the practice is run to a high standard and offers excellent continuing care to its patients
- Liaising with the hospitals to resolve queries
- Helping the patients with any problems they may have regarding their hospital visit, when their appointment is etc
- Requesting hospital transport for a patient who has difficulty getting to a hospital appointment
- Use extended access appointments
- Register new patients to the practice
- Follow the practice policy regarding DNAs
- Open and date stamp post, making it available for scanning in a timely manner
- Obtain medical notes urgently if the doctor requires them; find notes from the filing cabinets and returning them to the appropriate body when required
- Any necessary filing
- Any necessary scanning
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English and Maths
Experience
Essential
- Working within a customer service environment
Desirable
- Working at a GP surgery or within the NHS
Person Specification
Qualifications
Essential
- GCSE Grade A to C in English and Maths
Experience
Essential
- Working within a customer service environment
Desirable
- Working at a GP surgery or within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Diamond Medical Group
Address
Rutland Lodge Medical Practice
Scott Hall Road
Leeds
West Yorkshire
LS7 3DR
United Kingdom
Employer's website
Employer details
Employer name
Diamond Medical Group
Address
Rutland Lodge Medical Practice
Scott Hall Road
Leeds
West Yorkshire
LS7 3DR
United Kingdom