Job summary

The post will be based primarily at the Royal Liverpool Hospital and will support services delivered across Liverpool University Hospitals sites, including Aintree and Woodlands Hospice. The successful candidate will be responsible for ensuring that referrals, enquiries and clinical information are managed accurately, efficiently and in accordance with Trust procedures.

The post holder will need to work effectively as part of a busy administrative team, demonstrating excellent communication, organisational and prioritisation skills. The post holder will be expected to maintain confidentiality, exercise discretion and communicate professionally and sensitively with patients, relatives, carers and colleagues.

Main duties of the job

Provide comprehensive administrative and clerical support to the Palliative Care and Acute Oncology clinical teams.

Act as a point of contact for telephone and email enquiries, ensuring that queries are managed professionally and escalated where appropriate.

Coordinate and process referrals, ensuring that information is recorded accurately and communicated to clinical colleagues in a timely manner.

Enter, maintain and update patient and service information using relevant Trust systems and Microsoft Office applications, including Excel.

Support the administration of the weekly Palliative Care MDT, including the preparation of information and follow-up of agreed actions where required.

Provide administrative cross-cover to support service continuity during periods of planned and unplanned leave, as required.

About us

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-AMED-250-26

Job locations

RLH

Prescot Street

Liverpool

L7 8XP

United Kingdom

Job description

Job responsibilities

Provide comprehensive administrative and clerical support to the Palliative Care and Acute Oncology clinical teams.

Act as a point of contact for telephone and email enquiries, ensuring that queries are managed professionally and escalated where appropriate.

Coordinate and process referrals, ensuring that information is recorded accurately and communicated to clinical colleagues in a timely manner.

Enter, maintain and update patient and service information using relevant Trust systems and Microsoft Office applications, including Excel.

Support the administration of the weekly Palliative Care MDT, including the preparation of information and follow-up of agreed actions where required.

Provide administrative cross-cover to support service continuity during periods of planned and unplanned leave, as required.

Job description Job responsibilities Provide comprehensive administrative and clerical support to the Palliative Care and Acute Oncology clinical teams. Act as a point of contact for telephone and email enquiries, ensuring that queries are managed professionally and escalated where appropriate. Coordinate and process referrals, ensuring that information is recorded accurately and communicated to clinical colleagues in a timely manner. Enter, maintain and update patient and service information using relevant Trust systems and Microsoft Office applications, including Excel. Support the administration of the weekly Palliative Care MDT, including the preparation of information and follow-up of agreed actions where required. Provide administrative cross-cover to support service continuity during periods of planned and unplanned leave, as required.

Person Specification

Qualifications

Essential

• NVQ 3 or equivalent in relevant area

Experience

Desirable

• Previous NHS Experience

Knowledge

Desirable

• Knowledge of the NHS - IPM, ICE, Choose & Book systems

Person Specification Qualifications Essential NVQ 3 or equivalent in relevant area Experience Desirable Previous NHS Experience Knowledge Desirable Knowledge of the NHS - IPM, ICE, Choose & Book systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

RLH

Prescot Street

Liverpool

L7 8XP

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

RLH

Prescot Street

Liverpool

L7 8XP

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)