Job summary

Ensure patients are allocated to correct waiting lists and clinics are correctly booked following discussion with Consultants.

Liaise with the specialty and operational teams to ensure clinics are cancelled in compliance with the patient access policy.

If required, notify patients of appointment dates and any cancellations and reschedule as necessary.

Monitor waiting lists to ensure compliance with local and national policies and procedures.

Main duties of the job

Assist in continually monitoring and reviewing staffing levels to workloads and development of new services, ensuring appropriate cover.

Assist in the cover for sickness and absence within the department

To participate in the recruitment, selection and induction of clerical staff.

As required, carry out appraisal interviews and agree personal development plans for clerical staff.

Support with monthly staff meetings and actions derived from meetings.

To attend training courses and meetings as and when required and ensure appropriate information / training is disseminated to the Clerical Team.

Provide, receive and communicate sensitive and complex information.

Ensure effective communication with patients, relatives and Professional Colleagues.

Support the Admin and Clerical staff when dealing with queries or complaints from patients, staff and relatives.

Ensure compliance with mandatory training and maintain current records.

Maintain a working level of IT skills with particular reference to Trust systems.

Ensure complete and accurate data is collected in accordance with Trust policy, Including outcomes and disposals of clinic appointments.

Any other duties determined by the Office Manager.

Contribute to planning, monitoring and control of resources by ensuring all equipment used in office is in working order and stocked to correct levels and set to correct programme eg, printers etc. and that adequate training has been provided for all staff who use the equipment.

About us

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites:Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Heart and Chest Hospitalprovide specialist services incardiothoracic surgery,cardiology and respiratory medicine, both in the hospital and out in the community.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

287-RSUR-102-26

Job locations

Royal

Royal Liverpool Hospital Mount Vernon Street Liverpool L7 8YE

Liverpool

L7 8YE

United Kingdom

Job description

Job responsibilities

To take an active part in patient pathway co-ordination for a particular specialty ensuring waiting lists are managed in accordance with the Trusts Patient Access policies and procedures.

The post holder will have responsibility for the delivery of highly efficient and effective clerical support and will be the link into the patient appointments office and the specialty clinical team.

Provide up to date, complete and accurate data.

Ensure the local and national guidelines and performance targets are adhered to.

Ensure comprehensive and accurate waiting lists are maintained

Job description Job responsibilities To take an active part in patient pathway co-ordination for a particular specialty ensuring waiting lists are managed in accordance with the Trusts Patient Access policies and procedures. The post holder will have responsibility for the delivery of highly efficient and effective clerical support and will be the link into the patient appointments office and the specialty clinical team. Provide up to date, complete and accurate data. Ensure the local and national guidelines and performance targets are adhered to. Ensure comprehensive and accurate waiting lists are maintained

Person Specification

Qualifications

Essential

• NVQ 3 or equivalent

Experience

Essential

• Demonstrable experience working with an NHS Patient Administration System
• Extensive experience of waiting list management
• Ability to work & communicate with a range of internal and external professionals

Knowledge

Desirable

• Knowledge of medical terminology

Skills

Essential

• Able to use own initiative with occasional support from manager
• Ability to work to meet deadlines, run multiple tasks at the same time, deal with
• Ability to plan own work load and use own initiative with limited support.
• Able to display attention to detail
• Flexible approach to work.
• Good interpersonal approach.
• Ability to support and develop others
• Motivation and negotiating skills
• Excellent verbal and written communication manner.
• Good organisational skills
• Confidentiality awareness

Person Specification Qualifications Essential NVQ 3 or equivalent Experience Essential Demonstrable experience working with an NHS Patient Administration System Extensive experience of waiting list management Ability to work & communicate with a range of internal and external professionals Knowledge Desirable Knowledge of medical terminology Skills Essential Able to use own initiative with occasional support from manager Ability to work to meet deadlines, run multiple tasks at the same time, deal with Ability to plan own work load and use own initiative with limited support. Able to display attention to detail Flexible approach to work. Good interpersonal approach. Ability to support and develop others Motivation and negotiating skills Excellent verbal and written communication manner. Good organisational skills Confidentiality awareness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal

Royal Liverpool Hospital Mount Vernon Street Liverpool L7 8YE

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal

Royal Liverpool Hospital Mount Vernon Street Liverpool L7 8YE

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)