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Booking and Scheduling Clerk
Tameside and Glossop Integrated Care NHS Foundation Trust View all jobs
Posted 19 day(s) ago
Reference: 2342512
Job summary
Booking and Scheduling Clerk Band 3 Permanent Full Time 37.5 hours per week Monday to Friday
We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Booking and Scheduling Service and Clinic Management support for the Trust. This role combines working between the scheduling and clinic management teams.
The shifts required for this role are listed below. Please note that this pattern may be subject to change based on business' needs.
Monday: 8am to 4pm
Tuesday: 8am to 4pm
Wednesday: 9am to 5pm
Thursday: 10am to 6pm
Friday: 8am to 4pm
The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.
We look forward to you joining our friendly and supportive team at Central Booking Office. Please note that this vacancy may close early if sufficient applications are received.
Main duties of the job
Responsible for providing an efficient and high quality service to support the Central Booking Office in the management of patient waiting lists, booking and scheduling outpatient appointments and ensuring that national and regional KPI's targets are met.
The post holder will deal with all aspects of creating clinics in Lorenzo, clinic maintenance, clinic cancellations, ensuring patients are notified on the phone or via the Trust Portal and re-booked as soon as possible, and other duties associated with clinic management.
Full training will be provided to the successful candidate.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Details
Date posted
15 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year Per annum pro rata
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
245-ADM3BKSCH-09-26
Job locations
Mellor House, TGICFT
Fountain Street
Ashton under Lyne
OL6 9RW
United Kingdom
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting theminimum salary threshold of £41,700 per annum or the required skill levelset by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting theminimum salary threshold of £41,700 per annum or the required skill levelset by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- NVQ in Administration
Experience
Essential
- previous waiting list management experience
- experience of dealing with members of the public
- Previous experience of booking appointments
- Experience of using Excel and patient tracking lists
- Working as part of a team
Desirable
- experience of working directly with consultant staff
- experience working in an acute hospital setting
- Knowledge of hospital environment and the function of a Central Booking Office
- Lorenzo experience
Skills
Essential
- Excellent communication skills (written, verbal & telephone)
- Excellent interpersonal skills in order to liaise with clinicians, senior managers, and clerical staff
- Appreciate the needs of patients, carers and healthcare staff
- Able to react to unpredictable issues; re-prioritising own workload
- excellent IT skills for regular use of computer systems/IT Skills
Desirable
- Competent in the use of Microsoft Office
- Competent use of the IPM Patient Administration System or similar
Knowledge
Essential
- Familiarity with waiting list administrative procedures and policy issues
- Knowledge of Patient Administration Systems and E-Referrals
Desirable
- Understanding of medical terminology
- Knowledge of Caldicott guidelines and Data Protection
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- NVQ in Administration
Experience
Essential
- previous waiting list management experience
- experience of dealing with members of the public
- Previous experience of booking appointments
- Experience of using Excel and patient tracking lists
- Working as part of a team
Desirable
- experience of working directly with consultant staff
- experience working in an acute hospital setting
- Knowledge of hospital environment and the function of a Central Booking Office
- Lorenzo experience
Skills
Essential
- Excellent communication skills (written, verbal & telephone)
- Excellent interpersonal skills in order to liaise with clinicians, senior managers, and clerical staff
- Appreciate the needs of patients, carers and healthcare staff
- Able to react to unpredictable issues; re-prioritising own workload
- excellent IT skills for regular use of computer systems/IT Skills
Desirable
- Competent in the use of Microsoft Office
- Competent use of the IPM Patient Administration System or similar
Knowledge
Essential
- Familiarity with waiting list administrative procedures and policy issues
- Knowledge of Patient Administration Systems and E-Referrals
Desirable
- Understanding of medical terminology
- Knowledge of Caldicott guidelines and Data Protection
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Tameside and Glossop Integrated Care NHS Foundation Trust
Address
Mellor House, TGICFT
Fountain Street
Ashton under Lyne
OL6 9RW
United Kingdom
Employer's website
https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Tameside and Glossop Integrated Care NHS Foundation Trust
Address
Mellor House, TGICFT
Fountain Street
Ashton under Lyne
OL6 9RW
United Kingdom
Employer's website
https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)