Job description

Job responsibilities

Please refer to the job descrption document for detailed information.

Principal Accountabilities:

• To support the partners, managers and colleagues in the provision of primary care services for the patients of the practice.
• Accurately detail information on patients records within the clinical system
• Maintain the practice appointment system
• Process patient requests for appointments in person, via telephone or e-requests
• Assist with triage administration
• Signpost patients via care navigation to the appropriate service
• Initiate contact with and respond to, requests form patients, team members and external agencies
• Manage all queries as necessary in an efficient manner
• Open & close down of the premises
• Act as a chaperone as required

• Make and record all ambulance bookings

• Work with colleagues to ensure reception area and reception notice boards are kept tidy and up to date
• Liaise with members of the ICB district nurses, health visitor, midwife etc
• Undertake a broad spectrum of administrative duties commensurate with the role i.e. recall of patients to clinics, processing tasks/letters/pathology, registration of patients, process insurance reports, dressing board, emails
• Be flexible to ensure reception cover during holiday/sickness periods
• Support the delivery of enhanced services and other service requirements
• Undertake all mandatory training and induction programmes
• Support in the management of repeat prescriptions adhering to the practices policy
• Be aware of duties and responsibilities regarding practice policies relating to safeguarding children & adults

Person Specification

Qualifications

Essential

• Good standard of spoken and written English

Desirable

• English and Maths GCSE

Skills

Essential

• Excellent interpersonal and communication skills Solid organisational skills Clear Handwriting Good Time Management Good resilience Solid computer skills, especially Microsoft applications.

Desirable

• Team player Ability to think on your feet.

Experience

Essential

• Experience of working within an office environment.

Desirable

• Previous work in GP Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rainworth Surgery

Address

Warsop Lane

Rainworth

Notts

NG21 0AD

United Kingdom

Employer's website

https://www.rainworthsurgery.co.uk/index.aspx (Opens in a new tab)