Job summary

The secretarial team work fairly autonomously but also form part of the wider practice team of clinicians and admin staff. We are keen to replace a member of staff who is leaving as soon as possible. This will be a 16 hour 4 day a week role and is a permanent post. The shift pattern will be afternoons only.

Main duties of the job

The main function is to support the clinicians and management with secretarial tasks involving patient NHS and private referrals, typing of reports for other health & social care organisations and liaison with health care colleagues and patients in order to facilitate care.

Empathy, tact and diplomacy are required for interactions with patients and their carers both face-to-face and over the 'phone.The team also rely on high quality interpersonal communication and teamwork to meet NHS targets individually and collectively.

About us

We are a well-established, friendly GP practice offering services to over 21,000 patients in the market town of Leighton Buzzard. We are proud of our positive working atmosphere and the way our team rise to the various challenges of working in healthcare. We are part-dispensing and also a host organisation for the training of future GPs. We are part of the Leighton Buzzard Primary Care Network (along with the other 2 LB practices) and work closely with our PCN colleagues and our Patient Participation Network.

Details

Date posted

15 September 2026

Pay scheme

Other

Salary

£13.15 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1595-26-0006

Job locations

29 Bassett Road

Leighton Buzzard

Bedfordshire

LU7 1AR

United Kingdom

Job description

Job responsibilities

Secretarial support for the team of GPs, nurses and pharmacists based at Bassett Road Surgery.

For more detailed information, please refer to the Job Description.

Job description Job responsibilities Secretarial support for the team of GPs, nurses and pharmacists based at Bassett Road Surgery.For more detailed information, please refer to the Job Description.

Person Specification

Qualifications

Essential

• Previous secretarial experience and advanced use of Microsoft packages. Experience of or the proven ability to manage sensitive situations dealing sympathetically with patients' concerns.

Desirable

• Experience of working in a GP practice. Experience using ERS and SystemOne.

Experience

Essential

• Good standard of education standard grades at Grade A-C or equivalent, including maths and English. Excellent written and oral communication skills both face to face and over the 'phone. Effective time management and ability to prioritise workload. Ability to multi-task and work well under pressure. Attention to detail and accuracy important as is the need for absolute confidentiality. Ability to work without direct supervision as well as part of a team. Ability to demonstrate sensitivity, empathy, confidence, tact and diplomacy.

Desirable

• Experience in a GP/hospital medical secretarial role. Knowledge of medical and/or medication related terminology. Thorough working knowledge of SystemOne and/or Choose & Book (eReferral). Minute taking and shorthand skills an advantage.

Person Specification Qualifications Essential Previous secretarial experience and advanced use of Microsoft packages. Experience of or the proven ability to manage sensitive situations dealing sympathetically with patients' concerns. Desirable Experience of working in a GP practice. Experience using ERS and SystemOne. Experience Essential Good standard of education standard grades at Grade A-C or equivalent, including maths and English. Excellent written and oral communication skills both face to face and over the 'phone. Effective time management and ability to prioritise workload. Ability to multi-task and work well under pressure. Attention to detail and accuracy important as is the need for absolute confidentiality. Ability to work without direct supervision as well as part of a team. Ability to demonstrate sensitivity, empathy, confidence, tact and diplomacy. Desirable Experience in a GP/hospital medical secretarial role. Knowledge of medical and/or medication related terminology. Thorough working knowledge of SystemOne and/or Choose & Book (eReferral). Minute taking and shorthand skills an advantage.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr J Henderson & Partners

Address

29 Bassett Road

Leighton Buzzard

Bedfordshire

LU7 1AR

United Kingdom

Employer's website

https://www.bassettroadsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Dr J Henderson & Partners

Address

29 Bassett Road

Leighton Buzzard

Bedfordshire

LU7 1AR

United Kingdom

Employer's website

https://www.bassettroadsurgery.co.uk/ (Opens in a new tab)