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Posted 17 day(s) ago
Reference: 2342653
Job summary
Working Hours: 9:00am - 1pm
Contract: 12 weeks
About the Role
FULL UK DRIVING LICENCE AND ACCESS TO A VEHICLE.
We are seeking a compassionate and customer-focused Retirement Living Assistant to provide temporary support to our clients. Working as part of a dedicated team, you will help deliver a high-quality housing management service to older residents, ensuring they feel safe, supported and able to live independently within their community.
This role would suit someone with excellent communication skills, experience working with older or vulnerable people and a proactive approach to customer service.
Main duties of the job
Key Responsibilities
Act as the first point of contact for residents, visitors and contractors, both in person and over the telephone.
Support the delivery of housing management services, including tenancy-related administration.
Maintain accurate, confidential and up-to-date records and files.
Report repairs and maintenance issues on behalf of residents and follow agreed procedures.
Assist in monitoring service contracts including lifts, heating systems, fire safety equipment and grounds maintenance.
Carry out regular scheme inspections to monitor standards of cleanliness, maintenance and health and safety.
Promote resident engagement, consultation and involvement activities.
Ensure safeguarding concerns are identified and reported in line with policy and procedure.
Monitor reactive repairs and follow up to ensure work is completed to a high standard.
Work collaboratively with colleagues to support key performance targets, including void management and rent collection.
Provide cover at other local schemes when required.
Ensure compliance with Equality, Diversity, Health & Safety and safeguarding policies at all times.
Undertake training and professional development as required.
About us
Make a real difference, every day. Help people live with more i
Why join us?
- Meaningful work with real impact
- Flexible shifts to fit your life
- Full training provided no experience needed
- Clear career pathways
- A supportive, caring team behind you
We're looking for compassionate, reliable people who genuinely want to help others. If that's you, apply today.
Details
Date posted
15 September 2026
Pay scheme
Other
Salary
£13.71 to £15 an hour
Contract
Bank
Duration
12 weeks
Working pattern
Full-time, Part-time, Flexible working
Reference number
L0136-26-0037
Job locations
Carlisle
Carlisle
Carlisle
Carlisle
CA3 8QG
United Kingdom
Job description
Job responsibilities
We are seeking a compassionate and customer-focused Retirement Living Assistant to provide temporary support to our clients. Working as part of a dedicated team, you will help deliver a high-quality housing management service to older residents, ensuring they feel safe, supported and able to live independently within their community.
This role would suit someone with excellent communication skills, experience working with older or vulnerable people and a proactive approach to customer service.
Job description
Job responsibilities
We are seeking a compassionate and customer-focused Retirement Living Assistant to provide temporary support to our clients. Working as part of a dedicated team, you will help deliver a high-quality housing management service to older residents, ensuring they feel safe, supported and able to live independently within their community.
This role would suit someone with excellent communication skills, experience working with older or vulnerable people and a proactive approach to customer service.
Person Specification
Qualifications
Essential
- FULL UK DRIVING LICENCE AND ACCESS TO A VEHICLE.
- Good IT skills, including Microsoft Word, Excel and email systems.
Desirable
- FULL UK DRIVING LICENCE AND ACCESS TO A VEHICLE.
- Good IT skills, including Microsoft Word, Excel and email systems.
Experience
Essential
- Key Skills
- Customer Service
- Communication
- Housing Management
- Administration
- Safeguarding Awareness
- Health & Safety Compliance
- Record Keeping
- Problem Solving
- Teamwork
- IT Literacy
Desirable
- Key Skills
- Customer Service
- Communication
- Housing Management
- Administration
- Safeguarding Awareness
- Health & Safety Compliance
- Record Keeping
- Problem Solving
- Teamwork
- IT Literacy
Knowledge and skills
Essential
- Key Skills
- Customer Service
- Communication
- Housing Management
- Administration
- Safeguarding Awareness
- Health & Safety Compliance
- Record Keeping
- Problem Solving
- Teamwork
- IT Literacy
Desirable
- Key Skills
- Customer Service
- Communication
- Housing Management
- Administration
- Safeguarding Awareness
- Health & Safety Compliance
- Record Keeping
- Problem Solving
- Teamwork
- IT Literacy
Person Specification
Qualifications
Essential
- FULL UK DRIVING LICENCE AND ACCESS TO A VEHICLE.
- Good IT skills, including Microsoft Word, Excel and email systems.
Desirable
- FULL UK DRIVING LICENCE AND ACCESS TO A VEHICLE.
- Good IT skills, including Microsoft Word, Excel and email systems.
Experience
Essential
- Key Skills
- Customer Service
- Communication
- Housing Management
- Administration
- Safeguarding Awareness
- Health & Safety Compliance
- Record Keeping
- Problem Solving
- Teamwork
- IT Literacy
Desirable
- Key Skills
- Customer Service
- Communication
- Housing Management
- Administration
- Safeguarding Awareness
- Health & Safety Compliance
- Record Keeping
- Problem Solving
- Teamwork
- IT Literacy
Knowledge and skills
Essential
- Key Skills
- Customer Service
- Communication
- Housing Management
- Administration
- Safeguarding Awareness
- Health & Safety Compliance
- Record Keeping
- Problem Solving
- Teamwork
- IT Literacy
Desirable
- Key Skills
- Customer Service
- Communication
- Housing Management
- Administration
- Safeguarding Awareness
- Health & Safety Compliance
- Record Keeping
- Problem Solving
- Teamwork
- IT Literacy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Servis Personnel Ltd
Address
Carlisle
Carlisle
Carlisle
Carlisle
CA3 8QG
United Kingdom
Employer's website
Employer details
Employer name
Servis Personnel Ltd
Address
Carlisle
Carlisle
Carlisle
Carlisle
CA3 8QG
United Kingdom