Job description

Job responsibilities

JOB TITLE: MEDICAL RECEPTIONIST / ADMINISTRATOR

*PREVIOUS APPLICANTS NEED NOT APPLY*

REPORTS TO: PRACTICE MANAGER

HOURS: between 18 -24 hours per hours per week, Definite days are Tuesday 2pm - 630pm, Wednesday 2pm - 630pm and Friday 2pm - 630pm. You will be required to work between the hours 8am - 630pm covering sickness and annual leave.

Job Summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current practice workload and staffing levels:

• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Taking messages and passing on information
• Processing clerical tasks and ensuring these are completed safely
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Re-stock paper in consulting rooms as required
• Providing clerical assistance including , filing, photocopying and scanning
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Other administration tasks as directed by Assistant Practice Manager.

You will be required to provide cover for sickness and annual leave as necessary.

The post will be subject to a 6 month probation period

Person Specification

Qualifications

Essential

• Studied to a minimum standard of GCSE or equivalent.

Desirable

• Previous Customer Service Experience.

Experience

Essential

• Experience of telephone handling and reception duties
• Experience of working in a customer focused environment
• Excellent IT skills including use of email.

Desirable

• Experience of working in General Practice
• Experience of working in an environment with high volume of calls.

Knowledge and Skills

Essential

• To provide excellent customer care
• Have good personal and communications skills
• Be flexible

Desirable

• IT Skills and understanding of Microsoft office.

Knowledge and Skills

Essential

• Ability to provice excellent customer service
• Good communication and interpersonal skills.

Desirable

• Good IT skills with an understanding of Microsoft word

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cornerstone Surgery

Address

469 Chorley Old Road

Bolton

BL1 6AH

United Kingdom

Employer's website

https://www.cornerstonesurgery.nhs.uk (Opens in a new tab)