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Assistant Service Manager
Liverpool University Hospitals NHS Foundation Trust View all jobs
Posted 17 day(s) ago
Reference: 2342748
Job summary
An exciting opportunity has arisen within the Medicine Division at Aintree University Hospital, part of the University Hospitals of Liverpool Group, for an Assistant Service Manager to support Respiratory and Sleep Medicine.
This established role sits within the Cardiology and Respiratory Care Group and is ideally suited to a motivated, patient-focused individual with excellent communication skills and experience in operational management within a large acute Trust. A strong understanding of patient pathways and the patient journey is essential, along with the ability to work collaboratively with both clinical and non-clinical colleagues.
The successful candidate will have a proven track record of delivering service improvements, enhancing systems and processes, and driving performance outcomes. They will be able to build effective working relationships across a diverse range of staff groups to achieve positive outcomes for patients. The role requires excellent organisational and communication skills, with the ability to work under pressure, manage competing priorities, and meet demanding deadlines.
Main duties of the job
Reporting to the General Service Manager, the post holder will be a key member of the Care Group Management Team.
The Assistant Service Manager will be responsible for monitoring operational performance across the specialty and working closely with clinical and non-clinical colleagues to maintain and enhance service delivery and operational excellence.
The role includes supporting the delivery of specialty operational and administrative services, including the management of administrative teams and the monitoring of national and local Key Performance Indicators (KPIs) which include, RTT, DM01 and Cancer targets. The successful candidate will have experience in team management and possess the skills and personal attributes required to effectively address operational challenges.
The post holder will support the development and implementation of service improvement programmes and operational change initiatives within the specialty.
The Assistant Service Manager will also contribute to the management of specialty budgets and hold day-to-day operational and line management responsibility for designated services and functions. They will support workstreams that contribute to the delivery of Cost Improvement Programmes (CIPs) and contribute to achieving agreed financial targets.
In addition, the post holder will provide visible and accessible leadership to their teams, undertake line management responsibilities, and deputise for the General Service Manager as required.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.
Details
Date posted
15 September 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
£49,387 to £56,515 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
287-AMED-279-26-A
Job locations
Aintree Hospital site
Lower Lane
Fazakerley
L9 7AL
United Kingdom
Job description
Job responsibilities
- Monitor and support the delivery of business and workforce plans within the specialty.
- Ensure effective systems, structures and processes are in place to manage clinical quality, risk, assurance and public involvement activities.
- Take operational and line management responsibility for designated services and functions within the specialty.
- Support delivery of key performance indicators (KPIs), access standards, contractual requirements, CQUIN targets and CQC compliance.
- Provide regular updates and advice to the specialty management team on operational performance and service issues.
- Develop and support team leaders to ensure high-performing teams deliver safe, effective and patient-centred services.
- Foster a culture of continuous improvement, innovation and service development.
- Lead and support the implementation of service improvement and transformational change programmes.
- Create and communicate a clear vision for service development and future organisational goals.
- Promote a culture of quality, productivity and accountability across the specialty.
- Use performance, quality and operational data to monitor, demonstrate and improve service performance and patient outcomes.
- Ensure accurate, timely and relevant information is available to support decision-making and performance management.
Job description
Job responsibilities
- Monitor and support the delivery of business and workforce plans within the specialty.
- Ensure effective systems, structures and processes are in place to manage clinical quality, risk, assurance and public involvement activities.
- Take operational and line management responsibility for designated services and functions within the specialty.
- Support delivery of key performance indicators (KPIs), access standards, contractual requirements, CQUIN targets and CQC compliance.
- Provide regular updates and advice to the specialty management team on operational performance and service issues.
- Develop and support team leaders to ensure high-performing teams deliver safe, effective and patient-centred services.
- Foster a culture of continuous improvement, innovation and service development.
- Lead and support the implementation of service improvement and transformational change programmes.
- Create and communicate a clear vision for service development and future organisational goals.
- Promote a culture of quality, productivity and accountability across the specialty.
- Use performance, quality and operational data to monitor, demonstrate and improve service performance and patient outcomes.
- Ensure accurate, timely and relevant information is available to support decision-making and performance management.
Person Specification
Qualifications
Essential
- Degree level or equivalent
- Post Graduate Management qualification or equivalent
Experience
Essential
- Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls
Knowledge
Essential
- Understanding and appreciation of diversity
Desirable
- Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services
- Principles and impact of the NHS Constitution
- Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
- Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy
Skills
Essential
- Coaching & values led management style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
- Communication skills, to include but not exclusively, mediation, negotiation and training skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts
- Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
- Analyse data and information, including preparing responses to issues often within tight timescales
- Ability to support business planning processes on behalf of the speciality
- Coordinate speciality activity plans to meet challenging performance targets within tight financial controls
- Implement agreed policy on behalf of the speciality and ensure successful implementation
- IT literate and able to use standard office software and bespoke systems
- Cope with competing priorities and a demanding workload
- Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.
Desirable
- Demonstrate competent project management skills
Person Specification
Qualifications
Essential
- Degree level or equivalent
- Post Graduate Management qualification or equivalent
Experience
Essential
- Recent demonstrable experience of operational management, with clear evidence of responsibility for supporting operational delivery including clinical quality, people management, budget understanding and successful delivery of performance targets within strict financial controls
Knowledge
Essential
- Understanding and appreciation of diversity
Desirable
- Key issues and pace of change facing the NHS nationally and locally, assess and describe impact on services
- Principles and impact of the NHS Constitution
- Knowledge and understanding of computerised financial, management, budgetary management and workforce information systems
- Knowledge of governance arrangements and standards in the NHS and the wider health and social care economy
Skills
Essential
- Coaching & values led management style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
- Communication skills, to include but not exclusively, mediation, negotiation and training skills using well developed interpersonal skills to influence, inform, reconcile differences and resolve conflicts
- Solve problems, using a solution focused approach demonstrating competent persuasive and influencing skills
- Analyse data and information, including preparing responses to issues often within tight timescales
- Ability to support business planning processes on behalf of the speciality
- Coordinate speciality activity plans to meet challenging performance targets within tight financial controls
- Implement agreed policy on behalf of the speciality and ensure successful implementation
- IT literate and able to use standard office software and bespoke systems
- Cope with competing priorities and a demanding workload
- Work in an environment with frequent interruptions, and within stressful, unpredictable situations including responding to and solving urgent and emergency situations day to day.
Desirable
- Demonstrate competent project management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Liverpool University Hospitals NHS Foundation Trust
Address
Aintree Hospital site
Lower Lane
Fazakerley
L9 7AL
United Kingdom
Employer's website
https://www.liverpoolft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Liverpool University Hospitals NHS Foundation Trust
Address
Aintree Hospital site
Lower Lane
Fazakerley
L9 7AL
United Kingdom
Employer's website
https://www.liverpoolft.nhs.uk/ (Opens in a new tab)