Job summary

1.8 WTE - Band 3 Speech and Language Therapy Assistant

Camden Children's Speech and Language Therapy Service

We are looking for creative, forward thinking, and dynamic Speech and Language Therapy Assistants to join our well established, innovative speech and language therapy service in Camden. Part time and full time requests will be considered.

The assistants will be working across our Camden Speech and Language Therapy Service. The service works in a wide range of settings including health centres, mainstream schools, college settings, special schools and resource bases.

We work with children and young people aged 2-19 with a range of speech, language and communication needs including deaf children, and children with complex communication and feeding needs.

This post involves supporting the service with the day to day running of teams and supporting the team with administration tasks and resource-making.

We encourage applications from candidates with the ability to speak a community language or hold a British Sign Language qualification.

Main duties of the job

Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.

About us

Working for your organisation ('About Us')

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year Per Annum (pro rata) Including HCAS

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

220-WHT-8269578

Job locations

Swiss Cottage School

80 Avenue Road

London

NW8 6HX

United Kingdom

Job description

Job responsibilities

Communication

• To provide a professional, welcoming reception for all clients, their families and visiting professionals.
• To provide a courteous and professional response to telephone enquiries from clients, carers and professionals providing non-clinical information whilst exercising judgement to ensure that all the relevant personnel are given the necessary information.
• To take and distribute telephone messages.
• To assist with the management of email correspondence to the service.
• To assist with keeping office and therapy areas tidy, safe and secure, ensuring all displayed information is kept up to date and toys are regularly cleaned.

Administration

• To collect and distribute incoming and outgoing mail and distribute clinical reports

• To assist in the ordering of stationery and equipment, ensuring sufficient stock is maintained and to receipt deliveries of orders.
• To manage room bookings where required.
• To maintain and update the current data bases.
• To assist in organising and sending appointment letters, appropriate questionnaires and information as required, liaising with the clients, families, referring agencies and Interpreting and Advocacy Service of Whittington Health and making bookings as necessary.
• To manage confirmation of clinical appointments, rearrangements and discharges, as well as monitoring appointments that were not attended.
• To prepare consent forms, assessment forms and other relevant information for clinical appointments and to ensure accurate records are kept on file.
• To maintain an ongoing audit of client experience of the service.
• To assist managers in the collation and presentation of data as requested e.g. audit, service user feedback and presentations.

Clinical

• To carry out prescribed tasks to facilitate the communication skills of children, working under the supervision of a speech and language therapist.
• To prepare therapy materials.
• To implement speech and language therapy packages of care based on goals set by the clinician.
• To record client observations and session outcomes in the childs electronic record.

Electronic Record/SystmOne

• To use the SystmOne to ensure that accurate patient information is recorded and up to date.
• To assist in processing new referrals and book appointments on to SystmOne, under the supervision of a speech & language therapist
• To scan and upload emails, reports and other relevant correspondence onto SystmOne.

General

• To attend training including attendance at OCT (word, excel, SystmOne), mandatory and other training courses as required, including Child Protection and Information Governance.
• To assist in training and integration of temporary and new permanent members of staff.
• Any other reasonable duties as directed appropriate to grade.

Additional information

• To uphold and maintain patient confidentiality in line with national and Whittington Health Information Governance Policies.

Please see the Job Description and Person Specification for further details.

Job description Job responsibilities Communication To provide a professional, welcoming reception for all clients, their families and visiting professionals. To provide a courteous and professional response to telephone enquiries from clients, carers and professionals providing non-clinical information whilst exercising judgement to ensure that all the relevant personnel are given the necessary information. To take and distribute telephone messages. To assist with the management of email correspondence to the service. To assist with keeping office and therapy areas tidy, safe and secure, ensuring all displayed information is kept up to date and toys are regularly cleaned. Administration To collect and distribute incoming and outgoing mail and distribute clinical reports To assist in the ordering of stationery and equipment, ensuring sufficient stock is maintained and to receipt deliveries of orders. To manage room bookings where required. To maintain and update the current data bases. To assist in organising and sending appointment letters, appropriate questionnaires and information as required, liaising with the clients, families, referring agencies and Interpreting and Advocacy Service of Whittington Health and making bookings as necessary. To manage confirmation of clinical appointments, rearrangements and discharges, as well as monitoring appointments that were not attended. To prepare consent forms, assessment forms and other relevant information for clinical appointments and to ensure accurate records are kept on file. To maintain an ongoing audit of client experience of the service. To assist managers in the collation and presentation of data as requested e.g. audit, service user feedback and presentations. Clinical To carry out prescribed tasks to facilitate the communication skills of children, working under the supervision of a speech and language therapist. To prepare therapy materials. To implement speech and language therapy packages of care based on goals set by the clinician. To record client observations and session outcomes in the childs electronic record. Electronic Record/SystmOne To use the SystmOne to ensure that accurate patient information is recorded and up to date. To assist in processing new referrals and book appointments on to SystmOne, under the supervision of a speech & language therapist To scan and upload emails, reports and other relevant correspondence onto SystmOne. General To attend training including attendance at OCT (word, excel, SystmOne), mandatory and other training courses as required, including Child Protection and Information Governance. To assist in training and integration of temporary and new permanent members of staff. Any other reasonable duties as directed appropriate to grade. Additional information To uphold and maintain patient confidentiality in line with national and Whittington Health Information Governance Policies. Please see the Job Description and Person Specification for further details.

Person Specification

Education /Qualifications

Essential

• Educated to GCSE/NVQ 2 or equivalent and must be able to demonstrate high standards of literacy and numeracy.
• Intermediate level of IT skills.

Skills & Abilities

Essential

• Excellent word processing skills, and experience of full range of Windows software.
• Excellent general office administration skills.
• Excellent time management and self- organisation skills - travelling independently to and from clinical settings

Knowledge & Experience

Essential

• Experience of dealing with the public with a proven ability to deliver a high standard of customer care.
• Experience of working in the public sector/ NHS
• Confident and sensitive telephone manner, ability to take accurate messages and deal with enquiries
• Ability to exercise judgment when dealing with patient/professional enquiries

Person Specification Education /Qualifications Essential Educated to GCSE/NVQ 2 or equivalent and must be able to demonstrate high standards of literacy and numeracy. Intermediate level of IT skills. Skills & Abilities Essential Excellent word processing skills, and experience of full range of Windows software. Excellent general office administration skills. Excellent time management and self- organisation skills - travelling independently to and from clinical settings Knowledge & Experience Essential Experience of dealing with the public with a proven ability to deliver a high standard of customer care. Experience of working in the public sector/ NHS Confident and sensitive telephone manner, ability to take accurate messages and deal with enquiries Ability to exercise judgment when dealing with patient/professional enquiries

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Swiss Cottage School

80 Avenue Road

London

NW8 6HX

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Swiss Cottage School

80 Avenue Road

London

NW8 6HX

United Kingdom

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)