Job summary

The Band 3 Healthcare Support Worker will work as part of the Dermatology team, supporting nurses and clinicians in the delivery of high-quality patient care. Duties include assisting with clinics and procedures, supporting patient flow, maintaining clinical areas and equipment, and providing compassionate care to patients attending the service. The post holder will contribute to a safe, efficient, and patient-focused environment while working under the supervision of registered healthcare professionals.

Main duties of the job

Main Duties of the Job - Band 3 Healthcare Support Worker

• Support patients and provide high-quality care within outpatient clinics.
• Assist nurses and clinicians with clinical procedures and examinations.
• Record baseline observations, blood glucose monitoring, urinalysis, and BMI measurements.
• Act as a chaperone and advocate for patients during consultations and procedures.
• Maintain stock levels and ensure clinical areas are clean, tidy, and well-equipped.
• Clean, maintain, and safely store clinical equipment, reporting any faults as required.
• Support infection prevention and control by preparing and cleaning patient areas.
• Communicate effectively with patients, visitors, and members of the multidisciplinary team.
• Use Trust IT systems to support patient administration, admissions, discharges, and clinical documentation.
• Participate in mandatory training, appraisal, and ongoing professional development.
• Support and assist new members of staff within the department.
• Escalate concerns and seek assistance promptly to ensure patient safety and high standards of care.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

"We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)."