Job description

Job responsibilities

Key Responsibilities

• Audio and copy typing of medical correspondence, reports, and letters.
• Process GP referrals through the NHS electronic referral system e-RS and other referral pathways.
• Manage incoming and outgoing correspondence, including hospital letters and clinical documents.
• Maintain accurate patient records using the practice clinical system EMIS Web.
• Liaise with hospitals, community services, patients, and other healthcare professionals regarding appointments and referrals.
• Monitor referral tracking and follow up outstanding appointments or results where appropriate.
• Handle telephone and email enquiries professionally and efficiently.
• Scan, file, and accurately code documents into patient records, as required.
• Ensure compliance with NHS policies, GDPR, and practice confidentiality procedures.
• Support the practice team with general administrative duties.
• Participate in practice meetings and mandatory training, as required.
• Contribute to continuous improvement of administrative processes.

Person Specification

Experience

Essential

• Previous secretarial or administrative experience.
• Excellent typing and keyboard skills.
• Strong organisational and time management skills.
• Good written and verbal communication skills.
• Ability to prioritise workload and work under pressure.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office - Word, Outlook, Excel.
• Understanding of confidentiality and data protection requirements.
• Ability to work independently and as part of a team.

Desirable

• Previous experience in a GP practice or NHS healthcare setting.
• Knowledge of medical terminology.
• Experience using EMIS Web.
• Familiarity with NHS e-Referral Service - e-RS.
• Knowledge of NHS primary care procedures.

Working Conditions

Essential

• Office-based within a GP practice.
• Standard working hours, with occasional flexibility required.
• Regular use of computers and telephone systems.
• Frequent interaction with patients and healthcare professionals.

Skills and Competencies

Essential

• Excellent communication and interpersonal skills.
• Professional and courteous manner.
• Strong attention to detail.
• Excellent organisational abilities.
• Ability to maintain confidentiality at all times.
• Problem-solving skills.
• Ability to work accurately under pressure.
• Flexible and adaptable approach to work.

Desirable

• Good knowledge of medical terminology.

Qualifications

Essential

• GCSEs or equivalent, including English and Mathematics.
• Good standard of IT literacy.

Desirable

• Medical Secretarial qualification, e.g. AMSPAR or equivalent.
• Business Administration qualification.
• ECDL or equivalent IT qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pershore Medical Practice

Address

Queen Elizabeth Drive

Pershore

Worcestershire

WR10 1PX

United Kingdom

Employer's website

https://www.pershoremedicalpractice.co.uk/ (Opens in a new tab)