Job summary

The role is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Paediatric Bus. This will include adding a very brief duty specific to your area in a full range of admin duties, dealing with telephone and face-to-face queries.

Main duties of the job

Develop and provide a professional level of customer service for the department.

Respond to enquiries in a friendly, professional and courteous manner, resolving issues where possible or escalating to an appropriate team member when required

Communicate effectively and use appropriate interpersonal skills with people both internally and externally, maintaining the professional reputation of the Trust and department at all times.

Portraying a professional image, maintaining confidentiality at all times.

To continuously contribute to the progression and development of the chosen department through the provision of a high quality service.

The post holder will be expected to complete all mandatory training provided.

About us

NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/

Details

Date posted

16 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£30,142 a year Per Annum Including HCAS

Contract

Secondment

Working pattern

Full-time

Reference number

391-NMUH-8213744

Job locations

North Middlesex University Hospital

Sterling Way

London

N18 1QX

United Kingdom

Job description

Job responsibilities

A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.

For more information on the role, or to arrange an informal visit to the department, please contact Jane Debbens,

Job description Job responsibilities A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification. For more information on the role, or to arrange an informal visit to the department, please contact Jane Debbens,

Person Specification

Qualifications/Training

Essential

• oGCSE in English and Math equivalent to GCSE Level C/4 or Functional Skills Level 2 or above.

Desirable

• oNVQ Level 2 or above in one of the following areas; oBusiness Administration oCustomer Service

Relevant Experience

Essential

• oExperience working in an administrative setting.
• oExperience working in a multi-disciplinary team.

Desirable

• oExperience working in a NHS setting.
• oExperience working in a Paediatric setting.
• oHealth records experience
• oExperience of working with the general public.

Skills & Abilities

Essential

• oGood communication skills with staff of varying seniority and with patients and visitors.
• oExcellent organisational skills, with the ability to manage a varying workload, and meet multiple priority deadlines.
• oAbility to work under pressure whilst not compromising work quality.
• oDemonstrate a good telephone manner and technique.
• oAble to follow Trust policies and procedures and instructions from line management teams.
• oGood Experience using key IT systems such as MS Word and Excel.

Desirable

• oGood Experience of using NHS systems such as Careflow, Medway, and DictateIT.

Other requirements

Essential

• oFlexible approach and attitude to the role.
• oAbility to remain professional during difficult conversations and interactions.
• oAbility to live the Trust values.
• oAbility to provide an equal and inclusive service to all staff, patients, visitors, and other service users.

Person Specification Qualifications/Training Essential oGCSE in English and Math equivalent to GCSE Level C/4 or Functional Skills Level 2 or above. Desirable oNVQ Level 2 or above in one of the following areas; oBusiness Administration oCustomer Service Relevant Experience Essential oExperience working in an administrative setting. oExperience working in a multi-disciplinary team. Desirable oExperience working in a NHS setting. oExperience working in a Paediatric setting. oHealth records experience oExperience of working with the general public. Skills & Abilities Essential oGood communication skills with staff of varying seniority and with patients and visitors. oExcellent organisational skills, with the ability to manage a varying workload, and meet multiple priority deadlines. oAbility to work under pressure whilst not compromising work quality. oDemonstrate a good telephone manner and technique. oAble to follow Trust policies and procedures and instructions from line management teams. oGood Experience using key IT systems such as MS Word and Excel. Desirable oGood Experience of using NHS systems such as Careflow, Medway, and DictateIT. Other requirements Essential oFlexible approach and attitude to the role. oAbility to remain professional during difficult conversations and interactions. oAbility to live the Trust values. oAbility to provide an equal and inclusive service to all staff, patients, visitors, and other service users.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex University Hospital

Sterling Way

London

N18 1QX

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex University Hospital

Sterling Way

London

N18 1QX

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)